Treat Terms and Conditions – The Grove Prize Draw

  1. This The Grove Hotel prize draw (the “Prize Draw”) has been arranged for the benefit of the members of our Membership Programme (“Members”) only.

  2. The promotor of this Prize Draw is Value Retail Management (Bicester Village) Limited (registered number 02884096 and registered office is at Management Suite, Bicester Village, 50 Pingle Drive, Bicester, Oxfordshire, OX26 6WD) (“Bicester Village”,“we”, “us”, “our”).

  3. The prize is supplied by The Grove Hotel.

  4. Our Membership Programme is governed by the following Terms and Conditions, and you will also be legally bound by these Prize Draw terms and conditions (“Terms”) from the time you enter the Prize Draw.

Dates and eligibility

  1. The Prize Draw will begin at around 14:00 on 2 January 2024 and close at 23:59 on 31 January 2024 (the “Prize Draw Period”).

  2. The Prize Draw is open to all Members aged eighteen (18) year or over (as per the Membership Terms and Conditions) at the time of entry into the Prize Draw.

  3. We reserve the right to verify the eligibility of any entrant. We may require such information as we consider reasonably necessary for this purpose and may withhold the prize until eligibility has been verified.

  4. The Prize Draw is free to enter. There is no qualifying purchase required.

  5. The Prize Draw is not open to employees of Bicester Village (or any of its affiliated companies), or agents, or any other person connection with the Prize Draw.


  1. The enter the Prize Draw eligible entrants must do the following during the Prize Draw Period:

(a) Enter their details, first name, last name and email via The Grove Hotel prize draw entry form found in the membership APP/dashboard during the Prize Draw Period.

  1. Transactions not completed correctly, or completed outside the Prize Draw Period, will not be included in the Prize Draw and will not be eligible for the Prize.

  2. There is a maximum of one (1) entry per Member.

  3. If at any time you wish to withdraw from the Prize Draw your request should be made in writing by email to Bicester Village at


  1. One (1) winner will be selected at random by a computer programme on Friday 2 February 2024 “Draw Date”) from those Entrants who validly entered the Prize Draw (the “Winner”).

  2. The Winner will win;

a. An overnight stay for two people at The Grove Hotel in a West Wing Classic room. b. Buffet breakfast c. Buffet dinner in The Glasshouse d. Use of the spa. Treatments can be booked at an additional cost. e. A £500 Bicester Village Gift Card. the “Prize”

  1. The winner will be notified by email (using the email address associated with the winners Membership account) before 7 February 2024 and must provide by return email their

(a) name;

(b) contact details; and

(c) acceptance of the Prize.

  1. Entrants who have not won the Prize will not be notified.

  2. If the Winner does not respond to the us within 3 days of being notified by the us, then the Winner's prize will be forfeited, and we will be entitled to select another winner in accordance with the process described above. Details of the winning entry are available on request.


  1. The Prize for the Winner is non-exchangeable, non-transferable (not be sold or auctioned) and no cash alternative is offered to the Prize.

  2. Every effort will be made to supply the Prize but in the event that this is not possible due to circumstances outside of our reasonable control, we reserve the right (but are not obliged) to substitute a similar or alternative prize of equivalent prize or greater value.

  3. Any costs or expenses incurred in travelling to and from Bicester Village to redeem the Prize will be at the Winner’s expense.

  4. Redemption of the different elements of the Prize must be done by the following dates:

a. The overnight stay is valid to book until 31 January 2025 b. Blackout dates apply, please contact the hotel directly for details. c. The Gift Card must be collected from Bicester Village by 31 July 2024 and is valid from 1 year of activation. Gift Card T&Cs apply, please see here for more details [hyperlink to Gift Card T&Cs]

  1. By accepting the Prize, you agree to us sharing your email address with The Grove Hotel who will be in contact with you directly with further details on how to book the Prize.


  1. We reserve the right to refuse entry or refuse to award the Prize to anyone in breach of these Terms.

  2. We have arranged this Prize Draw in good faith in collaboration with The Grove Hotel and you agree that neither we nor our affiliated companies are responsible in any way for, and make no guarantee regarding, the goods obtained as part of this Prize Draw.

  3. We will award the Prize as described in these Terms, but we accept no responsibility or liability for any use of the Prize.

  4. Any personal information supplied in connection with the Prize Draw will be used, shared and retained as set out in the Membership Privacy Notice.

  5. We reserve the right to hold void, cancel, suspend, or amend the Prize Draw where it becomes necessary to do so.

  6. The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the jurisdiction of the English courts.

  7.    In the event of any queries, please contact us at: or at the address set out above.