BICESTER VILLAGE x THE WEDDING EXPERIENCE PACKAGE TERMS AND CONDITIONS
- The Offer
a. The Offer is provided by Value Retail Management (Bicester Village) Limited (“Value Retail”, “we”, “our” or “us”). We are a company registered in England under company number 02884096. Our registered office is Management Suite, Bicester Village, 50 Pingle Drive, OX26 6WD.
b. In these terms “you” or “your” means the person placing an order for the Offer and, if accepted by us, entering into an Agreement with us which includes these terms.
c. By making a booking online, you are placing an order which is not complete until accepted and confirmed by us via email. If we discover an error, and are not able to fulfil your booking at the requested time or date, we will either cancel your booking or offer you the closest available alternative time or date.
d. These terms apply to, and set out the basis on which, we will provide, “The Wedding Experience Package” (the “Offer”). By booking the Offer, you confirm that you accept these terms.
e. The Offer is available to book at Bicester Village (the “Village”) and consists of the following:
(a) Reserved Parking (see also: paragraph 3);
(b) Hands-free Shopping (see also: paragraph 4);
(c) Personal Shopping (see also: paragraph 5);
(d) £50 Gift Card (see also: paragraph 6); and
(e) Charlotte Tilbury Bridal Beauty Consultation, Elemis Skincare Consultation, and a Fragrance Consultation with Creed (see also: paragraph 7).
f. The Offer must be booked between 10:00 and 16:00 from 7 April 2025 to 30 September 2025 and is available to adults over the age of 18 only. Cost for members: £100. Cost for non-members: £120. Bookings must be made at least 7 days in advance of visit.
g. Full payment is required at the time of booking. Your booking will only be confirmed once you receive an official booking confirmation from us.
h. The Offer is subject to availability.
i. The benefits under this Offer will be provided at the Personal Shopping Suite, The Apartment, Bicester Village (unless specified otherwise by us from time to time).
j. You may bring up to 2 additional attendees to your appointment. Additional attendees may join the experience but shall not be entitled to receive any of the benefits included in the Offer.
k. The benefits under this Offer will be provided in the order determined by us.
l. You can contact us any time if you have any queries by emailing: ExperienceConcierge@BicesterVillage.com
- Cancellation and refund policy
a. The Offer, and all elements comprising the Offer, must be redeemed on the date selected at the time of purchase.
b. Please arrive at The Apartment, Bicester Village at least 15 minutes before your selected time of reservation. We reserve the right to offer your booking to other guests if you do not arrive within 15 minutes of your reservation time, and cannot guarantee availability at an alternative time.
c. You may cancel your booking and receive a refund provided you do so at least 48 hours before date and time of your booking. We may be able to exchange your booking for an alternative time upon request, subject to availability. To cancel or to request an alteration to your booking, please email: ExperienceConcierge@BicesterVillage.com
3.Reserved Parking
a. On arrival at Bicester Village, please follow signs to the designated Reserved Parking area at the west end, where you will be able to park one vehicle only for the duration of your visit. b. To take advantage of Reserved Parking as part of this Offer, please inform us at the pre-consultation (see also: paragraph 7).
c. Reserved parking is only available for the vehicle with the registration number given at time of booking. To alter the booking in advance, please contact us.
d. You will need to bring a printed or digital copy of your booking confirmation to the designated Reserved Parking area at the west end of Bicester Village in order to redeem the Offer. If you do not have a copy of your booking confirmation, we may request proof of identity in order to confirm your booking.
4.Hands-free Shopping
a. “Hands-free Shopping” means our shopping service which enables you to shop at your favourite boutiques and collect your purchases from a central location at the end of your visit at Bicester Village.
b. To take advantage of Hands-free Shopping as part of this Offer, please inform us at the pre-consultation (see also: paragraph 7).
c. To receive the service, you agree with the additional terms which apply to Hands-Free Shopping, available here: Hands-Free Shopping Terms.
d. To collect your purchases, please notify a host at the Personal Shopping Suite, The Apartment, Bicester Village at the end of your visit.
e. The Offer includes only one registration for Hands-Free Shopping only which may be redeemed by you or such other member of your group as you may nominate. Additional registrations are available to purchase, subject to availability.
5.Personal Shopping
a. During your Personal Shopping appointment, a dedicated personal shopper will assist you with finding: (a) wedding shoes; (b) honeymoon outfits; (c) suiting; (d) jewellery (rings, earrings, special pieces); and (e) choosing a signature wedding scent.
b. You will enjoy a complimentary glass of champagne or non-alcoholic alternative, subject to request and availability. You must be aged 18 or over to consume alcohol. Please drink responsibly.
c. The personal shopper promoting a product or suggesting a product to you does not constitute a guarantee or a commitment by the personal shopper, and the product availability can only be confirmed at the time of actual purchase.
d. If you choose to purchase any products, you acknowledge and agree that the purchase will be made in your name on behalf of you. You will, therefore, be the direct purchaser of the products that you have instructed the personal shopper to purchase on your behalf.
e. You may return purchases directly to the boutiques (whether due to defects or otherwise) in accordance with the return and exchange policies specific to each boutique, the details of which can be found on the receipts of the purchases. We cannot guarantee that a boutique will provide reimbursement for the returned purchases.
f. To receive the service, you agree to the additional terms which apply to Personal Shopping. Speak to us to find out more.
- £50 Gift Card
a. As part of the Offer, you will receive a £50 Gift Card to spend at select boutiques and restaurants at Bicester Village.
b. The Gift Card expires and cannot be used 12 months after the date of activation. The Gift Card is non-refundable and cannot be exchanged for cash alternative. The Gift Card cannot be used for virtual shopping.
c. By accepting the £50 Gift Card, you agree to the additional terms which apply to Gift Cards, available here: Microsoft Word - UK Gift Card Cardholder Agreement Single Load Mall VR-BV 2017-07-21
- Charlotte Tilbury Bridal Beauty Consultation, Elemis Skincare Consultation, and a Fragrance Consultation with Creed
Charlotte Tilbury Bridal Beauty Consultation (30 minute session)
a. You will receive bridal beauty tips and tricks from Charlotte Tilbury’s bridal experts, including:
- Personalised pre-wedding skincare recommendations;
- Flawless foundation shade matching; and
- Step-by-step wedding makeup secrets to create a perfect bridal makeup look.
b. You will have the option to book a Charlotte Tilbury makeup artist for your wedding day, subject to availability and additional cost. You must arrange and pay for this additional service directly with Charlotte Tilbury.
Elemis Skincare Consultation (15 minute session)
a. You will receive an ELEMIS Expert™ Skinlab consultation using an HD Skin Diagnostic Camera, which analyses six key areas of concern: Blemishes, UV damage, Wrinkles, Pores, Texture, Redness
b. Based on the results, you will receive personalised skincare advice to help maintain a healthy complexion leading up to your wedding day.
c. You will also receive a complimentary travel-sized skincare product.
Fragrance Consultation with Creed (1 hour session)
a. You will be guided by Creed’s in-house fragrance experts through their luxurious collection.
b. This consultation will help you discover your signature scent that perfectly complements your wedding day.
- Pre-consultation
a. You will be contacted by us up to 14 days before your scheduled appointment to discuss any special requests (including styling preferences for your Personal Shopping Appointment).
b. During this pre-consultation, you must confirm whether you would like to benefit from our Reserved Parking and Hands-free Shopping services (forming part of this Offer). If you do not inform us at this stage, we cannot guarantee their availability on the day of your appointment.
Events outside of our control
c. If we are obliged to cancel your booking due to events beyond our reasonable control, we will contact you as soon as possible, and offer you an alternative date/time. This may become necessary if the Village is required to close or we are required to limit the number of guests in the Village as a result of Government or local authority requirements.
d. In the event we have to cancel your booking, you will be offered an alternative date or a full refund.
- Data Protection and Privacy
a. In order for you to book, and for us to provide the Offer, we require your acceptance of these Terms. In addition, we may also ask for your consent to allow us and our group companies to contact you about products and services that we think may be of interest for you. For details about how we collect and process your personal data, please refer to our privacy notice available here: Bicester Village Privacy Notice.
b. In order to make a dinner reservation on your behalf with your chosen Restaurant, you acknowledge and agree that your name and mobile number will be shared with the Restaurant. Please contact the Restaurant directly for details of their privacy policy.
- Other Important Terms
a. The Offer is personal to you, and may not be resold nor transferred. All elements of the Offer must be used by you on the date of your appointment.
b. The Offer may not be used in conjunction with any other special offer, coupon, voucher or other offer available at Bicester Village.
c. The elements comprising the Offer have no cash value and cannot be exchanged for cash.
d. No failure or delay in exercising any right or remedy provided by law or under this Agreement shall impair that right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time. No single or partial exercise of any right or remedy shall preclude any further exercise of that right or remedy or the exercise of any other right or remedy. The parties’ rights under this Agreement are cumulative and may be exercised as often as any party considers appropriate.
e. Each of the provisions of this Agreement is severable. If any provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, we agree to amend such provision such that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the original intention of the Agreement. Any modification to or deletion of a provision or part-provision of this Agreement shall not affect the validity and enforceability of the rest of this Agreement.
f. We may at any transfer any of our rights or obligations under this Agreement. You agree not to transfer any of your rights or obligations under this agreement without our consent.
g. We will not be responsible to you or members of your group for any financial loss arising out of any failure or inability of you or members of your group to take advantage of the Offer on the date and at the time you have booked.
h. You acknowledge and agree that the boutiques, restaurants and cafes are independent retailers to us and our related companies. As such, we: (i) are not responsible for the prices at which any independent retailer at Bicester Village advertises or sells goods from time to time; (ii) make no warranties regarding the goods or services (including without limitation the quality thereof) which you may obtain from the independent retailers at Bicester Village; (iii) cannot guarantee availability of access to and/or products available at any of the independent retailers located at the Village.
i. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury from our negligence or that of its employees or officers.
j. This Agreement and any dispute or claim relating to it shall be governed by and construed in accordance with English law, and any legal proceedings will be brought in English courts.
k. We reserve the right to amend or withdraw this Offer and/or these terms at any time without notice.
l. We shall not be liable for any loss or damage incurred by you as a result of any brand's provision of the benefits under this Offer. You acknowledge and agree that any claims or issues related to the supply of benefits must be addressed directly with the relevant brand.