Guest services

Hands-free Shopping

We'll carry your bags so you don't have to

Our Hands-free Shopping allows you to shop till you drop & relax while we collect & pack all of your purchases ready for you to collect at the end of the day. This service costs £35.

How does it work?

  1. Register

    Visit either Guest Concierge or the Train Station Information Hub where we’ll take you through the simple registration process.

  2. Show your code

    Present your unique code when paying for your purchases and leave your bags with the boutique assistants.

  3. Collect

    Call us on +44(0)7717 811211, 30 minutes before you plan to leave the Village, and collect your purchases from your chosen location.

*Hands-free Shopping is subject to availability. Click HERE> for full terms and conditions.

  • Plan your visit

    From directions and opening hours to guest services, this is all you need to know for a great day out.

    Find out more
  • Virtual shopping

    Shop the Village virtually and enjoy our brilliant brands direct to your door.

    shop virtually

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