Guest services

We go above and beyond

Guest service amendments

Please note, our guest services will operate differently on 25 to 28 November and 26 December to 2 January:

• No Valet Parking service will be available
• Hands-free Shopping will have limited availability
• Shopping packages will be unavailable for purchase
• Reserved parking will be for Apartment guests only
• No mobility scooters will be available to hire
• Dog strollers are no longer able to hire, we also strongly advise guests don't bring their dogs to the Village during these peak times
• Wheelchairs will be subject to availability
• Airmile claims will be processed online only. Click here for more details.
• The Group Welcome Centre Lounge will be closed
• Small Group check-in will take place at the Guest Concierge
• Home Delivery is available as usual. Please find more information here
• Personal Shopping is available as usual. Please find more information here
• Our playground, Contemplation room, and Buggy services will still operate as usual

Please see our FAQs below for more details, or contact the Guest Concierge:

Phone: +44(0)1869 366266
Email: GuestConcierge@BicesterVillage.com

Our concierge team at London Marylebone are open daily from 8.45am to 4.45pm.

  • Bicester Village Gift Card

    A designer day out, compliments of one little card.

    Buy now
  • Personal shopping

    Enlist our Personal Shopping experts to make your gifting more personal.

    Find out more
  • Shopping Packages

    Get a head start on your day of shopping with our shopping packages, featuring exclusive guest services.

    Find out more
  • Home delivery

    We'll deliver your shopping straight to your door.

    Find out more
  • Luggage drop

    Lighten your load while you explore the Village.

    Find out more
  • Frequent flyer rewards

    Earn miles while you shop with our airline partners.

    Find out more

It's the little things that count

Make your day easier with...

  • Free Village Wi-Fi

  • Contemplation room

  • Baby-changing facilities

  • Wheelchairs

  • Free parking

  • Hospitality buggy

  • Playground

  • Dog friendly

Find out more about our guest services at our Guest Concierge or Train Station Information Hub, or call +44(0)1869 366266.

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