Guest services
We go above and beyond
Guest service amendments
Please note, our guest services will operate differently on 25 to 28 November and 26 December to 2 January:
• No Valet Parking service will be available
• Hands-free Shopping will have limited availability
• Shopping packages will be unavailable for purchase
• Reserved parking will be for Apartment guests only
• No mobility scooters will be available to hire
• Dog strollers are no longer able to hire, we also strongly advise guests don't bring their dogs to the Village during these peak times
• Wheelchairs will be subject to availability
• Airmile claims will be processed online only. Click here for more details.
• The Group Welcome Centre Lounge will be closed
• Small Group check-in will take place at the Guest Concierge
• Home Delivery is available as usual. Please find more information here
• Personal Shopping is available as usual. Please find more information here
• Our playground, Contemplation room, and Buggy services will still operate as usual
Please see our FAQs below for more details, or contact the Guest Concierge:
Phone: +44(0)1869 366266
Email: GuestConcierge@BicesterVillage.com
Our concierge team at London Marylebone are open daily from 8.45am to 4.45pm.
Before you travel
Make your day memorable with our selection of guest services.
Personal shopping
Enlist our Personal Shopping experts to make your gifting more personal.
Find out moreShopping Packages
Get a head start on your day of shopping with our shopping packages, featuring exclusive guest services.
Find out more
It's the little things that count
Make your day easier with...
Free Village Wi-Fi
Contemplation room
Baby-changing facilities
Wheelchairs
Free parking
Hospitality buggy
Playground
Dog friendly
Find out more about our guest services at our Guest Concierge or Train Station Information Hub, or call +44(0)1869 366266.
For more information
- Phone:
- +44(0)1869 366266