Frequently asked questions
From parking to payment, find out all you need to know for an enjoyable shopping experience.
Your Shopping Experience
Yes, our Guest Concierge facility and the Train Station Information Hub are available for information about your visit, the boutiques, the restaurants, the local region and more. To get in touch, please call +44(0)1869 366266, email GuestConcierge@BicesterVillage.com or see our interactive map here for location.
For full details please visit our Village Accessiblity page.
Our virtual shopping service allows you to easily shop the Village from the comfort of your own home. For more information on virtual shopping and the boutiques offering this service please click here.
We have a variety of options available to suit every hunger shopper. Please see the individual restaurant pages here to browse the menus.
We have multiple washrooms with hot water and soap throughout the Village. In addition, hand sanitising facilities are available throughout the Village, as well as in every boutique and restaurant and can be located on our interactive map which can be found here.
Each washroom area is monitored by an individual attendant.
We’re pleased to welcome responsible dog owners and assistance dogs to the Village.
- Please be responsible – dogs must always be on a lead. Guests must clean up after their dogs, and must not leave animals unattended in vehicles, especially on warm days
- Dogs must be kept on a short lead at all times
- Dogs may not be permitted in all of the boutiques or restaurants, please check with individual boutiques or restaurants directly and identify the size of your pet as policies will differ depending on the size of the boutique or restaurant
- We reserve the right to ask poorly behaved dogs and their owners to leave the Village as a final resort
The Guest Concierge will be delighted to assist with your four-legged friend’s needs such as water bowls, located at the Villages host carts and the Guest Concierge point
Yes, Bicester Village has a playground, set against the back drop of the Village. With a carved-out tree trunk, fun lookout tower and tubular slide, the dynamic playground is sure to delight our younger guests. For the safety of our young guests, the playground may close during extreme weather conditions.
Please contact individual boutiques directly for more information on their return and exchange policy. You can find contact details for the brands here.
Please report cases of lost property on +44(0)1869 366301 or hand in items at the Guest Concierge. If you have lost something, we will take your details as well as a description of the item and you will be contacted if it is found.
Our digital queuing system allows you to reserve your place in a virtual queue at some boutiques. You will receive an SMS when it is your turn to enter. For more information on digital queueing and the boutiques offering this service please click here.
Yes, ATM machines are available, please see our interactive map here for location.
We have complimentary wireless charging stations at the Guest Concierge and Train Station Hub, as well as a limited number of portable power banks for hire. Visit the Guest Concierge or Train Station Hub in Village for more information.
Yes, we have a luggage drop service available at the Train Station Information Hub, please call +44(0)1869 366266 for more information.
You can purchase the Bicester Village Gift Card online through our website here.
Bicester Village Gift Cards purchased online require activation at the Guest Concierge or Information Hub; please bring the Bicester Village Gift Card along with a photo ID and the letter with the booking reference number.
The Gift Card is a prepaid card that can be loaded with any value from £5 to £100 for online purchases or from £5 to £10,000 (subject to approval) when purchasing in person from Guest Concierge or Information Hub at Bicester Village.
There is no limit on the number of Gift Cards you can purchase online, however the total transaction value cannot exceed £500 per credit/debit card, per day.
Yes, our experts are available by appointment to offer you a bespoke shopping experience. To find out more and book an apppointment please click here.
You will need to have an invitation to exchange for a VIP card. Customers who stay at hotels local to the Bicester and North Oxfordshire area may be given a VIP invitation by the Hotel Concierge to exchange for a VIP card at the Bicester Visitor Centre. If you have already signed up for membership, please look out for emails/mail announcing promotions and follow the instructions on how to redeem additional savings. If you are not a member yet, please register online here.
Bicester Village never offers VIP cards for sale; consequently, any cards that are being sold are invalid and cannot be used in the Village. If you have bought a VIP card online, it is possible your data has been illegally acquired and we recommend you contact your bank and/or debit/credit card provider.
Parking and Transport
Yes, Bicester Village has 76,000 square metres of parking so there will be plenty of room to park safely. Please follow the directions of our parking team who will direct you to the best available parking space.
No, we offer complimentary parking to all Bicester Village guests.
A selection of electric vehicle charging points are available at our charging array, providing a top-up service only. Simply follow the signs to the charging array upon arrival at the Village. If the primary array is full upon your arrival, our car parking attendants will direct you to additional charging points.
Access and pay for the charging points via the ChargePoint app, which is available on iPhone and Android devices. Alternatively, you can use any credit card equipped with an RFID chip, as well as Apple Pay, Pay Pal and Android Pay.
If you are in need of support with your charging, please read the ChargePoint FAQ.
Please note we are unable to provide fast charging and there are no charging facilities available at our Park & Ride locations. Please click here to view other charging facilities available in the area.
Valet parking service is temporarily suspended. We apologise for any inconvenience caused. However we do offer Reserved Parking as part of our many Shopping Packages, please click here for more information.
Bicester Village Train Station is located on site at Bicester Village and the pathway into the Village is a short walk, clearly signposted; our friendly hosts are on hand to help with directions, should you need assistance.
From Bicester North Station a regular shuttle bus service meets passengers to take them to the Village. This service is free if you have a train ticket that states ‘Bicester North or Bicester Village’; please present your ticket to the driver.
If your train ticket is for Bicester North only, this service will cost as per below:
- Adult single: £2.30
- Adult return: £4.50
- Child (under 16) single: £1.15
- Child (under 16) return: £2.25
There is no taxi rank at Bicester Village, but we will be more than happy to order a taxi for you from a local company at our Guest Concierge.
Virtual shopping is a new service available at Bicester Village which enables you to purchase products directly from the boutiques remotely and have them delivered directly to you by the boutiques.
Full information on how to use this service is available here.
Please contact the individual boutiques to request applicable terms and conditions and privacy notices.
Visit our website and select your favourite brand from the participating boutiques’ list, then contact them directly by WhatsApp, phone or email to select items, make purchases and then arrange for them to be delivered by the boutiques to your home address. Delivery charges will apply – please ask the boutiques for details.
You may also be interested in our Virtual Personal Shopping service – please click here for more information.
We do not offer online shopping, but you can access your favourite brands virtually using our Virtual Shopping service. If you cannot make it to the Village – or while we’re closed – simply select a brand from the participating boutiques’ list on our website and contact them directly to shop. You can review collections via WhatsApp, email or video call and your purchases will be delivered to you.
There are currently over 100 boutiques participating in the Virtual Shopping service.
Please click here for a list of participating boutiques and their contact details.
In order to shop from more than one boutique, you must make each purchase seperately through each brand. Alternatively you may be interested in Bicester Village’s Personal Shopper Service which is operated by Value Retail Management (Bicester Village) Ltd. Please click here for further details.
Your purchases will be made securely via a digital payment solution. Our boutiques accept multiple payment methods including American Express, Alipay, JCB, Mastercard, UnionPay and Visa. Please contact individual boutiques directly for more information. Click here for a list of the participating boutiques and their contact details
The Bicester Village collections service is a service offered by Value Retail Management (Bicester Village) Ltd. in conjunction with participating boutiques which enables you to collect Virtual Shopping purchases by car directly from the Village. Please note that boutiques will pass us your [name, address and contact details] in order for us to provide this service to you.
When purchasing items through our Virtual Shopping service, participating boutiques will offer you the choice of delivery or collection, they will then advise you on what dates you can decide to collect your purchases.
There is no possibility of purchasing any goods without pre-ordering and arranging to collect them from the designated area.
Collection is from the designated area only.
Our App and e-Services
Consult the Visit page here or download the app to find out all you need to know to plan your visit to the Village.
Free Wi-Fi is available throughout Bicester Village and will require an email address to log in.
Sign up to our Membership programme here to be the first to get news and offers from the boutiques, restaurants and the Village.
Share your photos with us on our Instagram and Facebook by tagging @bicestervillage and follow us to see all the best pictures of the Village from other guests.