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Virtual Shopping Frequently Asked Questions

• What is Virtual Shopping?

  Virtual Shopping is a new service offered by participating boutiques at Kildare Village, enabling you to remotely purchase items directly from the boutiques.

  You can have your items delivered to you or you can arrange to collect them from the Village at a time agreed between you and the boutique when your purchase is made.

• How does Virtual Shopping work?

  Select your favourite brand from the participating boutiques list here, then contact the boutique directly by WhatsApp, phone or email to shop.

  Select the items you wish to purchase, make your secure payment and the boutiques will then arrange home delivery or prepare your items for collection from the Village.

  The collection date and time will be agreed between you and the boutique when your purchase is made. If you choose home delivery, there may be a delivery charge, which will be communicated to you by the boutique staff at time of purchase.

• What if I need to know more?

  Both our boutique teams and our Virtual Concierge team are happy to answer any questions about this new service and are also contactable by phone +353 (0)45 520501or email theconcierge@kildarevillage.com

• How to share your unique code virtually with the boutique

  You can share your personal code with the boutiques when shopping virtually by following the quick and easy steps below .

  If shopping via WhatsApp or Email:

  • Log into your personal account via the Kildare Village website or app.
  • Screenshot your personal QR code.
  • Send to the boutique via WhatsApp or email.
  • The boutique can then scan the code in-store.

  If shopping via phone or videocall:

  • Log into your personal account via the Kildare Village website or app.
  • Underneath your personal QR code, you will see a sixteen digit numeric code.
  • Verbally share this code with the boutique
  • The code will then be manually entered in-store.

  *we would invite you to always ask the boutique about scanning your personal code when shopping.

• Can I virtually shop the Village with my Gift Card?

  Yes, please contact our Guest Services Team on +353 (0)45 520501 to activate a new gift card which you can then shop participating boutiques virtually. You will need to share with us the gift card reference number and valid proof of ID.

• How many boutiques are participating?

  Click here to view the list of participating boutiques.