LA VALLEE VILLAGE LUGGAGE DROP

The following terms and conditions shall apply to guests who use luggage drop services at La Vallée Village (“you/ your”).

__Definitions: __

  1. Items: the items you wish to temporarily deposit with our Luggage Drop;

  2. Collection Deadline: 30 minutes before La Vallée Village closes on the day you wish to drop off your temporarily consigned items.

  3. Services: the storage of goods for a maximum period of time up to the Collection in accordance with these Conditions.

  4. Conditions: the conditions of use set out in the present document.

  5. We/Us/Our: VR Services SNC (La Vallée Village) ;

  6. Luggage Drop : service which enables you to leave your luggage in a secure area while enjoying shopping at La Vallée Village.

Luggage Drop

  1. To utilise the Luggage Drop service, you must visit the La Vallée Village Guest Services Concierge area at La Vallée Village with a name/surname and register for the Luggage Drop service. The Luggage Drop service is always subject to availability.

  2. The price of the services provided is €10 for 4 pieces of luggage.

  3. The services described in these Conditions are free of charge for all VIP customers (hereinafter referred to as “VIP Customers”) and for all La Vallée Village members (hereinafter referred to as “LVV Members”).

  4. Guest Concierge will store your luggage in a secure area and provide a luggage tag key fob to you, which you must present on collection when you have finished shopping.

  5. You must contact 01 60 42 35 00 no later than 08h00 pm before you would like to leave La Vallée Village, and the Guest Concierge will do their best to ensure luggage is available for your intended collection time. If luggage is not collected by this time, La Vallée Village will treat it as lost property and pass it on to the La Vallée Village security team.

  6. To collect left luggage, you must present your luggage tag together with your name, surname (and any other information asked) to La Vallée Village Guest Concierge.

  7. At the time of collection you must inspect the objects and check that they are in good condition, and you must notify Us of any problems before leaving La Vallée Village. We will not be liable for any loss or damage that has not been reported to us prior to your departure from La Vallée Village on the day you use our services.

  8. We shall have no liability or responsibility for any failure to perform or delay in performing any of Our obligations under these Terms resulting from external events beyond Our control (including, but not limited to, strikes, blockades or other industrial action by third parties, civil unrest, riots, invasions, terrorist attacks or threats of terrorist attacks, war or threat of war or preparation for war), blockades or other industrial action by third parties, civil unrest, riots, invasion, terrorist attack or threat of terrorist attack, war or threat of war or preparation for war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster or failure of telecommunications networks).

  9. If luggage is collected by a third party on your behalf, the collector must produce a signed form of authority from you together with photographic identification.

  10. The Luggage Drop service is available between 10h00 am and 08h00 pm, 7 days a week.

  11. You acknowledge and agree that in respect of luggage left with the Luggage Drop service:

a. the aggregate value of all items and contents deposited for storage does not exceed 5,000 €;

b. La Vallée Village is not authorised to store and does not accept any liability for items exceeding 5,000€;

c. the bags, cases and other luggage containers are in sound condition and fit for purpose; and

d. neither the luggage nor the contents are dangerous, harmful, or of a perishable or fragile nature, and all items are suitable for storage at a temperature between 5 degrees and 40 degrees.

Data Protection

VR SERVICES SNC, the managing company of La Vallée Village, processes your personal data for the purpose of registering you for the Luggage Drop service and managing the service during your visit to La Vallée Village.

You should consult La Vallée Village privacy policy for more information on how your personal data is protected and how you can exercise your rights here: https://www.thebicestercollection.com/en/legal/village-privacy-notice-en/, or by asking for more information at the La Vallée Village Guest Concierge.

The Luggage Drop service at La Vallée Village is provided by: VR SERVICES SNC 428 821 896 3 COURS DE LA GARONNE, 77700, SERRIS, France