General Terms and Conditions of Membership of the La Vallée Village Private Clients Programme

In addition to the loyalty programme tiers offered by The Bicester Collection, we offer a further loyalty tier dedicated to "private clients" (the "Private Clients Programme"). Within this Private Clients Programme, we may offer additional benefits, issue special invitations, or provide separate rewards.

Private Clients are hosted within The Apartment or the Personal Shopping Suites (the "Private Spaces").

We may invite you to join this Private Clients Programme by invitation only, at our sole discretion.

To be a member of the Private Clients Programme, you must in particular: a. Be a member of The Bicester Collection loyalty programme; b. Have your Member code scanned at every purchase, so that your visits and spend are correctly recorded against the assessment criteria; c. Regularly use our services, in particular Hands-Free Shopping and Miles credit; d. Meet Private Client Status, which is based on a combination of the following: – A regular level of visits to the Village (minimum 3 visits in the last 12 months) – A significant level of spend (together, "Private Clients")

Because our Private Spaces are subject to limited capacity (25 people at any one time at The Apartment, and 30 people at any one time in the Personal Shopping Suites), and because our client base is constantly evolving, criteria b, c and d above are reviewed every quarter, which you expressly accept.

This regular review allows us to guarantee an optimal experience for our most loyal clients.

Accordingly, at each review you may be removed from the Private Clients Programme if you no longer meet the conditions for it.

These new conditions will be communicated to you in the notification informing you of the withdrawal of your Private Client status and of the Private Clients Programme.

Private Client status is based on a combination of criteria, such as the regularity of visits, use of the services offered, and the level of spend observed, none of which on its own confers a right of entry to the Programme. Access to the Private Clients Programme is by invitation only, at the sole discretion of La Vallée Village. It is reiterated that eligibility criteria are reviewed every quarter to reflect the constant evolution of our client base.

Only the individual holding Private Client status may benefit from the advantages associated with that status.

We may amend these terms at any time and will endeavour to give reasonable notice of any change by email before it takes effect. If you do not agree with the changes we make to these terms, you have the right to terminate your membership at no cost and without penalty.

You must inform us of any change to your personal data or membership details. Such changes can be made online via your member account. We will not be liable for the loss of rewards or gifts resulting from your data being out of date or inaccurate if you have not notified us of the change.

We may, at any time and at our discretion, terminate the Private Clients Programme.

Withdrawal of "Private Client" status allows you to retain all benefits or privileges already earned in direct connection with your spend. Accordingly, from the date your "Private Client" status is withdrawn, you are automatically deemed to belong to Tier 3 of the La Vallée Village Member programme.

We may, at our discretion, block, refuse, suspend, merge, cancel, remove or amend memberships, gifts and rewards, temporarily or permanently, where we reasonably consider these terms have not been complied with.

These terms are governed by French law and subject to the exclusive jurisdiction of the French courts.

Within the Private Clients Programme, we may collect further personal data about you, or more detailed data, in order to achieve the objectives of the Private Clients Programme and to guarantee an increasingly personalised and optimal experience.

These General Terms and Conditions apply from 20/10/2025.