تشارك مجموعة مختارة من متاجر فيليج. ونحن نعمل على توسيع هذه المجموعة. يمكنك الاطلاع على المتاجر المشاركة هنا.

 راجع المتجر للتأكّد مما إذا كانت تنطبق تكلفة إضافية على طلبك.

التسوّق الإلكتروني خدمة شخصية للبيع عن بعد في متاجر فيليج. وليس مجرّد الشراء أونلاين بل إنّها طريقة جديدة للتسوّق حسب الطلب مع متابعة شخصية ومن المنزل. تتبع المتاجر طرائق مختلفة للاتصال بالمستشار، سواء أكان ذلك عبر تطبيق واتساب أو البريد الإلكتروني أو الاتصال الهاتفي. ستجد جميع التفاصيل على صفحة كل متجر على موقع فيليج الإلكتروني.

يقدّم كل متجر خيارات مختلفة للدفع، من الدفع عبر التحويل المصرفي إلى رابط للدفع الآمن أو بيثوم أو باي بال.

تقدّم المتاجر خدمات الشحن الوطنية وفي أوروبا. لوجهات أخرى ولمعرفة تكاليف الشحن، اتصل بالمتجر للحصول على المزيد من المعلومات.

ستجد على صفحة كل متجر على موقع فيليج الإلكتروني طريقة الاتصال بالمتجر، سواء أكان ذلك عبر تطبيق واتساب أو البريد الإلكتروني أو الاتصال الهاتفي.

سيعرض عليك مستشار كل متجر مختلف القطع حسب تفضيلاتك.

يعتمد كل متجر المبادئ التوجيهية الخاصة للحجز، إذا كانت هذه الخدمة متوفرة. للحصول على المزيد من المعلومات، اتصل بالمستشار الشخصي الذي سيرشدك.

سيحدد لك مستشار المتجر ما إذا كان هناك حد أدنى للقيام بعملية الشراء.

Unfortunately not, Gift Cards can only be used in person in the Village boutiques. However, it is possible to purchase Gift Cards while the Village is closed.

You can view the brand’s products through its online catalogue, which can be provided to you via WhatsApp or in PDF format.

Each brand has its own catalogue which can be found on the brand’s page on our website. Depending on the boutique, you can view the catalogue on WhatsApp or in PDF format.

You can contact boutiques via WhatsApp but you cannot pay via WhatsApp.

Simply follow the below steps:

1. Select the brand you’d like to shop with: visit the Virtual Shopping page to explore the brands, latest offers and new arrivals.

2. Contact the boutique of your choice to enjoy a personalised virtual appointment.

3. Enjoy your Virtual Shopping experience via phone or WhatsApp; the boutique team will be at your disposal to assist with your purchases.

4. Receive your purchases via home delivery or collect them from the Village.

1. Visit the Virtual Shopping page on the website.

2. Scroll down to explore the list of participating brands, which will appear in alphabetical order.

Select a participating brand on the Virtual Shopping page to be taken to the brand page, where you can find all the necessary information, as well as access the brand’s online catalogue via WhatsApp or in PDF format.

Virtual Shopping is different to online shopping. It’s a new way of shopping that combines the personalised and exclusive service you would usually enjoy during a private appointment in the Village boutiques, with the convenience of shopping from home. You can enjoy the Village experience wherever you are.

Selected boutiques offer a Reserve & Collect service. This service allows you to collect your purchases in the Village. If you have made purchases with multiple brands, you can collect your order in the Village or have it delivered to your home. You are welcome to collect your purchases from the Village so long as no travel restrictions are in place.

يعتمد كل متجر طرق شحن خاصة به. اطلع عليها على صفحة كل متجر.

بعد إتمام الطلب، سيفيدك المتجر بالتفاصيل المتعلقة بحالة حزمتك.

يكفي الاتصال من جديد بمستشار المتجر وإبلاغه بالأمر.

يعتمد كل متجر أوقات توصيل وسياسية شحن مختلفة. يمكنك الاطلاع عليها مع المستشار الشخصي للمتجر.

The delivery services offered by the boutiques varies. Enquire with the boutique during your appointment for more information. If you book a Virtual Personal Shopping appointment, the personal shopper will inform you of the different shipping methods available.

During your appointment with the boutique, the sales advisor can inform you of the brand’s delivery policy and let you know how you can track your purchase. If you book a Virtual Personal Shopping appointment, the personal shopper will inform you of the different shipping methods available and how you can track your purchase.

نعم، يكفي إبلاغ مستشار كل متجر وسيحدد لك الخطوات التي يجب اتباعها.

يمكنك الاستفادة من جميع المزايا الخاصة بأعضاء برنامج Privilege. قبل الدفع، يتوجّب عليك الإشارة إلى كونك عضواً Privilege وإرسال رمزك لتستطيع الحصول على مزاياك.

To enjoy all of your membership benefits, present a screenshot of your personal membership code, or send the 16-digit number located below the code, to the boutique advisor. You can find your membership code by logging into your account on our website or app.

Yes, you can shop with multiple brands by contacting the Virtual Shopping Concierge. You can contact the Concierge team via WhatsApp on (+34) 606 68 59 94 from Monday to Sunday.

The Virtual Shopping Concierge is here to provide any help you need during your Virtual Shopping experience. The team will be happy to assist you from Monday to Sunday via WhatsApp on (+34) 606 68 59 94.

Virtual Personal Shopping is led by an expert team who are on hand to provide style advice and shopping inspiration, whether you want to refresh your wardrobe for the new season or find the perfect gift for a loved one.

No, each boutique has its own operating hours, which can be found on the brand’s page on our website.

Yes, although the process varies depending on the nature of the offer. If the benefit is an eVIP Pass offering a saving, please see the following FAQ: 'If I have a VIP Pass, can I use it with Virtual Shopping?'. If the benefit is a subscription, please request a digital receipt or a photo of the physical receipt from the boutique. This should then be sent to Ctrip on the day of purchase to meet the benefit terms and conditions (which can found in the app).

To use your eVIP Pass, present a screenshot of your personal membership code, or send the 16-digit number located below the code, to the boutique advisor.

The payment forms accepted by the boutiques varies. Please enquire with the boutique to find out if they accept Alipay.

Yes, you can collect miles or points by sending your purchase receipts (digital or physical) to FrequentFlyerRewards@LaRocaVillage.com. Please note that each airline or loyalty programme has its own conditions that we recommend you consult before shopping, such as the maximum time period permitted for submitting purchase receipts. Explore our partners here.