The following Terms and Conditions are applicable to all services provided by the Concierge Service and describe the main characteristics of the services and the obligations undertaken by us while providing them. Please make sure you have read and understood them:

1. Definitions

1.1. “Value Retail” or “We” means Value Retail Management Spain, S.L.U., a Spanish trading company with registered office at La Roca Village s/n, 08430, Santa Agnès de Malanyanes (La Roca del Vallès), Barcelona. It is the company that manages La Roca Village and Las Rozas Village;

1.2. “Villages” means La Roca Village and Las Rozas Village, jointly. “The Village” refers to the Village where a service is requested or where the requested service is provided.

1.3. “Boutique” means any shop in the Village;

1.4. “Equipment” refers to any of the following elements that the Village makes available to the Guest for use during his/her visit: wheelchair, mobility scooter, pushchairs or umbrellas, among others that may be available from time to time;

1.5. “Force majeure” means any event or circumstance outside your control or our reasonable control;

1.6. “You” or “your” means the recipient of the Services;

1.7. “Parking Space” means a parking space reserved for your use;

1.8. “Reservation” means a reservation to dine at a Restaurant or for a parking space on the day of your visit;

1.9. “Restaurant” means any restaurant establishment in the Village that offers table reservations; and

1.10. “Service” means the loan of Equipment or making a Reservation;

2. Introduction

2.1. You can contact us by calling the Concierge Service of:

2.2. All the Equipment is available by order of reservation, and we are therefore unable to guarantee that we will have Equipment available for your use when you request it.

2.3. We reserve the right to refuse to offer or to refuse to provide the Service at our sole discretion (provided that we comply with the law, for example, assuring that no decisions of a discriminatory nature are made).

2.4. These Terms and Conditions apply to the Services and establish the terms in which we provide them. In order to receive the Service, it is necessary that you accept these terms in full.

2.5. The provision of the Services may require the processing of your personal data, as regulated in paragraph 6 of these Terms and Conditions.

2.6. We reserve the right to amend or modify the conditions concerning availability and the manner in which we provide the Services at any time in order to comply with applicable law and/or regulatory requisites.

__3. Loan of Equipment __

3.1. The maximum period for Equipment rental will be from the time of rental until 20 minutes after closing time of the Village on the same date.

3.2. The Equipment will continue to be our property at all times, and you will not have any right to or title over the Equipment (except the right to possess and use the Equipment subject to these Terms and Conditions).

3.3. Loan of Wheelchairs, mobility scooters and pushchairs If you borrow a wheelchair, a mobility scooter or a pushchair, you confirm that:

  • the Village has given you instructions on the use of the Equipment and you understand them completely, and have had the opportunity to request more information if necessary;
  • as far as you are aware, you do not suffer from any condition that could affect your capacity to operate the Equipment safely;
  • you agree not to leave the Equipment unattended and to use it in a safe and appropriate manner, in accordance with the operating instructions, at all times; and
  • you will not alter the Equipment in any way or remove any component;

__4. Reservations __

4.1. All Reservations made by us on your behalf in Restaurants or Boutiques that provide any service subject to reservation are made directly between you and the Restaurant or Boutique in question.

4.2. Reservations are subject to availability and may by subject to cancellation by the Restaurant or Boutique in question.

4.3. Occasionally, it is possible that we will be unable to make a reservation for you on the requested date and/or at the requested time; in that case, we will duly notify you of this.

4.4. Reservations of parking spaces will be made directly by us, subject to availability of parking spaces on the requested day and time.

4.5. If you wish to make any change to your Reservation, please contact us or the Restaurant or Boutique.

4.6. If you choose to notify us of any allergy or other special dietary needs, we will do everything in our power to inform the Restaurant; however, please discuss this directly with the Restaurant upon arrival. We will not store this information on any Value Retail system and it will not be used for any other purpose.

4.7. Please bear in mind that the Restaurants and Boutiques that operate in the Village are independent to and for us and, accordingly, you agree that any query, complaint, claim, liability and/or cost incurred as a result of products and services received in the Restaurants or Boutiques should be addressed to them directly. In this regard, you agree to release us in relation to any such claims.

__5. Data protection __

5.1. In order to provide the Services, we have to store certain personal data about you. For example, we will process your identification data (in general, your full name) in order to identify you for the purpose of lending any Equipment or making Reservations on your behalf. In some cases, we may process your vehicle licence plate number, for example, (to reserve parking), or your email address or telephone number if necessary so that we can contact you.

5.2. In general, we process such personal data in order to fulfil our contractual obligations deriving from these Terms and Conditions. Whenever necessary, we will ask for your consent to process your personal data. If the Service requires such consent and you do not provide it, we may be unable to provide the Service.

5.3. To obtain details on how we process your personal data, please consult the Privacy Policy of La Roca Village or Las Rozas Village.

__6. Liability __

6.1. None of the terms or conditions included in this text excludes or limits any liability which, by law, may not be excluded or limited.

6.2. If we fail to comply with these Terms and Conditions, we will be liable for the loss or foreseeable damage that you suffer as a result, but we will not be liable for any loss or damage that is not foreseeable or is caused by force majeure. The loss or damage is foreseeable if it is an obvious consequence of our breach or if you and we consider it when we formalize this contract.

6.3. Subject to paragraph 7.1, the following types of damages are totally excluded:

  • consequential damages and/or loss of profit;
  • loss of income or profits;
  • loss of sales or business;
  • loss, use or corruption of software, data or information; and
  • loss of or damage to goodwill;

6.4. We will not be liable under any circumstances for any damage that your vehicle suffers while parked at a Reserved Parking Space. Furthermore, we will not be liable for any object that is left inside your vehicle and may be damaged or stolen by any third party. We recommend that you do not leave any personal items or valuables inside your vehicle.

7. General conditions

7.1. The acceptance of these Terms and Conditions constitutes the existence of a contract between you and us. No other person will be entitled to enforce any of its terms.

7.2. Each of the paragraphs of these Terms and Conditions operates separately. If any court or competent authority decides that any of them is void, illegal or unenforceable, the remaining paragraphs will remain in force and effect to the extent possible.

7.3. The fact that we do not insist on compliance by you of any of your obligations by virtue of these Terms and Conditions, or that we do not enforce our rights against you, or we delay in doing so, will not under any circumstances mean that we waive our rights against you. If, for any cause or reason, we waive any breach by you, we will notify you of this in writing, and this does not mean that we will automatically waive any subsequent breach by you.

7.4. These Terms and Conditions and any dispute or claim arising in relation to them or their object or formation (including any non-contractual disputes or claims) will be governed and interpreted in accordance with Spanish legislation.

7.5. Whenever a claim is linked to consumer and user legislation, the competent courts to deal with such claims will be those corresponding to the user’s domicile. If you do not act as a consumer, or if the claim is not related to consumer and user legislation, both Parties (you and we) agree to submit expressly to the jurisdiction of the courts of Barcelona.

7.6. No omission or delay by a Party in exercising any right or remedy established by law or by virtue of these Terms and Conditions will affect such right or remedy, and will not be deemed a waiver or variation thereof, and will not prevent the future exercise of any such right or remedy, provided that it is exercised within the terms established by law in each case.

7.7. No Party will be deemed to be in breach of these Terms and Conditions and will not be liable for any delay in compliance or for non-compliance of any of its obligations by virtue of these Terms and Conditions, if the said delay or non-compliance is due to an event of force majeure. In such circumstances, the term for compliance will be extended for a period equivalent to the time during which the obligation has been delayed or unfulfilled, from the moment the force majeure event ceases. For these purposes, force majeure means (i) any event or circumstance outside the control of the affected party, including closures of the Villages, when the closure is a direct or indirect result of an event outside our control, such as when the event has considerably reduced the number of guests in the Village and it has closed.

7.8. At any time, we may transfer or otherwise negotiate any or all of your rights and obligations under these Terms and Conditions. You may not transfer or otherwise negotiate any or all of your rights and obligations under these Terms and Conditions without our consent.

7.9. In these Terms and Conditions, any use of the expression “for example” or similar expressions should be interpreted as a non-exhaustive list of examples.

7.10. These Terms and Conditions and any document referred to herein establish the full agreement and understanding between you and us in relation to the Services and re place any other agreement between you and us with respect to the provision of all or part of the products or Services. On confirming your acceptance of these Terms and Conditions, you confirm that you have not relied on any representation made by us. Nothing in this Clause will limit or exclude liability for fraud.