Loyalty as a Key to Success: Actively Promote Membership and Build Long-Term Loyalty.
The Village Membership Program turns visitors into loyal regular customers. Let’s explore how you can maximize its benefits for your store.
Training Highlights:
The program’s benefits for guests and stores
Current statistics and store comparisons
Getting guests excited about the program
Overcoming potential obstacles
Understanding the importance of the initiative

The training is designed for managers and team members.

Wednesday, November 11, 2026, from 11:00 a.m. to 1:00 p.m.
Wednesday, December 9, 2026, from 11:00 a.m. to 1:00 p.m.

In the VIP Suite of the Management Office

Sign up yourself or your team members for one of the available time slots.

The GUEST SERVICE EXCELLENCE PROGRAM training series continues.
After discussing how to enhance the guest experience and ensure conversion in the introductory modules 1 through 3, these advanced modules delve deeper into the following topics:
Module 4 – Recognizing Different Purchase Intentions
Module 5 – The Art of Storytelling

The training is designed for managers and team members.

Module 4 - Purchase Intentions
Tuesday, November 3, 2026, from 11:00 a.m. to 1:00 p.m.
Thursday, November 12, 2026, from 11:00 a.m. to 1:00 p.m.
Friday, December 4, 2026, from 11:00 a.m. to 1:00 p.m.

Module 5 - Storytelling
Tuesday, December 8, 2026, from 11:00 a.m. to 1:00 p.m.
Thursday, December 10, 2026, from 11:00 a.m. to 1:00 p.m.
Tuesday, December 15, 2026, from 11:00 a.m. to 1:00 p.m.

In the VIP Suite of the Management Office

Sign up yourself or your team members for one of the available time slots.