Flying Blue Terms and Conditions | Legal

Terms and Conditions for Flying Blue customers

The following promotional offer has been arranged for the benefit of Flying Blue members only (each a “Member” and together the “Members”), and is provided by Value Retail Management Limited (“Value Retail”). The terms and conditions that apply to this offer are:

1. Period of Promotion:

a. The promotional offer detailed below is available to Members until December 31, 2025 (the “Period of Promotion”), and is available 7 days a week.

2. Participating Villages

a. This promotional offer is available at: Ingolstadt Village; Wertheim Village; La Roca Village; Las Rozas Village; Fidenza Village; Maasmechelen Village; and La Vallee Village (each a “Participating Village” and collectively the “Participating Villages”).

3. Double Miles Offer:

a. Double Miles Offer #1: i. Double Miles Offer #1 is available at Ingolstadt Village & Wertheim Village only (the “Offer #1 Villages”) for Members who, during the Period of Promotion, present: ii. proof of their Flying Blue membership card together with their invitation to this promotional offer; and iii. their receipts for goods (including food and beverages) made by a Member at one or a number of various boutiques in an Offer #1 Village which amount to a collective minimum spend of €300 and not exceed collective maximum spend of €5000(“Qualifying Purchases”), shall be entitled to receive four (4) Flying Blue Miles instead of the usual two (2) Flying Blue Miles for every €1 spent (the “Double Miles Offer”).

b. Double Miles Offer #2: i. Double Miles Offer #2 is available at La Roca Village; Las Rozas Village; Fidenza Village; Maasmechelen Village; and La Vallee Village only (the “Offer #2 Villages”) for Members who, during the Period of Promotion, present: ii. proof of their Flying Blue membership card together with their invitation to this promotional offer; and iii. their receipts for goods (including food and beverages) made by a Member at one or a number of various boutiques in an Offer #2 Village which amount to a collective minimum spend of €500 and not exceed collective maximum spend of €5000(“Qualifying Purchases”), shall be entitled to receive four (4) Flying Blue Miles instead of the usual two (2) Flying Blue Miles for every €1 spent (the “Double Miles Offer”).

c. Claims for this Double Miles Offer can only be made: i. at the Guest Concierge in the respective Participating Village on the date the Qualifying Purchases are made; or ii. digitally within 24 hours of the date of the Qualifying Purchases by following the procedure detailed at the following link https://www.thebicestercollection.com/en/legal/loyalty-programmes-tcs.

d. Subject to paragraph 3(c)(ii), no retroactive claims will be permitted in connection with this Double Miles Offer.

e. This Double Miles Offer is not available to Members who have exceeded the Annual Threshold set out at paragraph 4c below.

f. This Double Miles Offer can only be redeemed oncer per month per Member (maximum of 3 redemptions during Period of Promotion) at one of the Participating Villages.

4. General

a. Members acknowledge that Value Retail will need to collect and process the Member’s personal data (which may include their name, membership card number (or a part thereof), transactional spend, place of residence, gender, date of birth, email address, land and/or mobile numbers and other contact details as may be required by Value Retail or by their partners or the participating boutiques) to enable this promotional offer to be redeemed for the benefit of the Member and for the purposes of tracking the levels of a Member’s spend at the Participating Villages to assess whether certain annual spend thresholds have been met (see paragraph 4c below).

b. All collection and processing of such personal data by Value Retail will be conducted in accordance with Value Retail’s Privacy Policy, which can be accessed here: www.TheBicesterCollection.com/en/legal/privacy-policy/; and the relevant Participating Village’s Privacy Policy, which can be found here:

c. Value Retail maintains records of the collective annual spend made by Members in Participating Villages which is redeemed for Flying Blue Miles. Where a Member has applied for Flying Blue Miles and, at any point within a calendar year, the Member’s collective annual spend at the Participating Villages during that year which is associated with the redemption of Flying Blue Miles is equal to or exceeds €30,000 (the “Annual Threshold”) then the rate at which the Flying Blue Miles will be awarded for that Member for the remainder of that year will be a reduced rate of two (2) Flying Blue Miles for every £5 or €5 spent. The Double Miles Offer will not be available to Members who have exceeded the Annual Threshold.

d. Value Retail reserves the right to refuse to award any Flying Blue Miles under the Double Miles Offer in cases of actual or suspected fraud.

e. The right to benefit from this promotional offer is personal to the recipient of an invitation, and may not be transferred. The invitation may not be copied, reproduced or distributed in any form, or by any means for use by a person other than the original recipient.

f. This promotional offer may not be used in conjunction with any other special offer, coupon or other voucher. Any receipts for Qualifying Purchases used in conjunction with this offer may not then be used to claim miles or points in respect of other loyalty partners/programmes.

g. The benefits granted by this promotional offer cannot be exchanged for cash.

h. Value Retail reserves the right to withdraw or cancel this promotional offer for any reason at any time.

i. Value Retail will not be liable to the Member for any financial loss arising out of refusal, cancellation or withdrawal of the promotional offer, or any failure or inability of the Member to take advantage of this promotional offer.

j. The provider of this promotional offer is Value Retail Management Limited, whose registered address is: Management Suite, Bicester Village, 50 Pingle Drive, Bicester, Oxfordshire,OX26 6WD, United Kingdom.