Loyalty Programmes – Terms & Conditions
Value Retail Management Ltd, Value Retail PLC and any company or entity and its affiliates to which either Value Retail Management Ltd or Value Retail PLC or any of their affiliates licenses rights or provides services (“Value Retail”) has an extensive network of partners, including airlines, credit card providers, online travel partners and hotel consortia, some of which can be accessed here (“Participating Partners”).
The following terms and conditions (“Terms”) apply to the offer of ‘miles’, ‘points’ or equivalent ‘rebates’ to customers of Value Retail who are also members of loyalty programmes with the Participating Partners (“Customers”) but excluding members of the British Airways Executive Club loyalty programme who are seeking to redeem Avios for Qualifying Purchases (defined below) in Bicester Village.
These Terms are supplementary to the terms contained in any bonus miles or promotional offer invitation (“Invitation”) received by a Customer. The Invitation should be carefully reviewed as additional terms and conditions may apply.
How to participate
1 To receive ‘miles’, ‘points’ or equivalent ‘rebates’ under a loyalty programme, Customers must either:
1.1.(a) present (i) their membership card with a Participating Partner; and (ii) where applicable, their Invitation; and (iii) their receipts for goods, including food and beverages, purchased by the Customer at a Value Retail Village (defined below) (“Qualifying Purchases”); to the Concierge Services or Welcome/Visitor Centre at a Value Retail Village.
1.1.(b) send an email attaching: (i) photographs/scans of their Invitation and (ii) photographs/scans of their receipts for Qualifying Purchases (which must clearly display the full header and footer of the receipt, the name of the brand, the value of the purchase, time and date of the purchase and the last four digits of the card used to make payment); and (iii) a photograph/scan of their membership card showing details of their full name, membership number and name of the Participating Partner; and (iv) a photograph/scan of the credit/debit card(s) or screenshot of applicable contactless payment method used for the Qualifying Purchases showing only the full name of the card holder and the last 4 digits of the card number (and must blank out all other details), to the relevant email address set out in paragraph 19 below for the specific Value Retail Village at which the Qualifying Purchases were made.
NB 1 This alternative e-redemption process made available under this clause 1.1.b. was introduced by Value Retail due to the impact of the COVID-19 pandemic and will be available until further notice for redemptions with all Participating Partners, other than Ctrip which is excluded from the e-redemption process.
NB 2 Customers are responsible for ensuring that all details on their credit/debit card other than their name as the card holder and the last four (4) digits of the card number are blanked out in the photograph/scan submitted by email for the redemption of their ‘miles’, ‘points’ or equivalent ‘rebates’ in accordance with paragraph 1.1.(b). Value Retail will not be responsible (to the fullest extent permissible by law) for any claims, damages, losses, and/or costs incurred by the Customer as a result of the actions or conduct of any third party if the Customer fails to block out irreversibly all information on the card other than the name of the card holder and the last four (4) digits of the card number.
NB 3 Where the Customer seeking to make a redemption pursuant to paragraph 1.1(a) is a Ctrip member, the Customer must also present a valid form of ID (being a passport, driving licence or national identity card).
NB 4 Receipts for replacement or re-issued products shall not be deemed to be valid receipts and shall not be included in the definition of Qualifying Purchases.
NB 5 By way of definition, a “Value Retail Village” is a Village which forms part of The Bicester Collection; namely Bicester Village, London; Kildare Village, Dublin; La Vallée Village, Paris; Wertheim Village, Frankfurt; Ingolstadt Village, Munich; Maasmechelen Village, Brussels, Fidenza Village, Milan; La Roca Village, Barcelona, Las Rozas Village, Madrid; Suzhou Village (Bicester Village Suzhou), Suzhou; and Shanghai Village (Bicester Village Shanghai), Shanghai.
1.2. acknowledge and accept that Value Retail will need to collect and process the Customer’s personal data to conduct identity checks and proof of purchase and any other information as may be required by Participating Partners for the purposes of awarding ‘miles’, ‘points’ or equivalent ‘rebates’ to Customers and for the purposes of tracking the levels of Customer spend with a Participating Partner to assess whether certain annual spend thresholds have been met (see paragraphs 5 – 8 below). All collection and processing of such personal data by Value Retail will be conducted in accordance with Value Retail’s Privacy Policy, which can be accessed here.
2 In addition to the above requirements, to receive ‘bonus miles’, ‘bonus points’ or ‘bonus rebates’ which are the subject of a specific promotional offer, Customers must, at the same time, also present their Invitation to participate in the relevant ‘bonus’ offer to the Concierge Services or Welcome/Visitor Centre at a participating Value Retail Village.
3 Unless otherwise stated in terms contained in any Invitation, claims for ‘bonus miles’, ‘bonus points’ or ‘bonus rebates’ offers can only be made on the same date that the Qualifying Purchases are made and no retroactive claims for ‘bonus miles’, ‘bonus points’ or ‘bonus rebates’ will be permitted.
4 No ‘points’, ‘miles’ or equivalent ‘rebates’ will be awarded for Qualifying Purchases purchased by anyone other than the Customer. The Customer may be required to provide evidence (including, but not limited to, proof of identification and proof of purchase), to Value Retail’s reasonable satisfaction, that it was the purchaser of the Qualifying Purchases before any ‘points’, ‘miles’ or equivalent ‘rebates’ are awarded. The Customer may only make one (1) claim per day for ‘points’, ‘miles’ or equivalent ‘rebates’.
The Annual Threshold
5 Where a Customer has applied for ‘miles’, ‘points’ or equivalent ‘rebates’ with a Participating Partner and, at any point within a calendar year, the Customer’s collective annual spend during that year associated with such applications for ‘miles’, ‘points’ or equivalent ‘rebates’ at any or a number of the Value Retail Villages is equal to, or exceeds the Annual Threshold (defined below in paragraph 6) then the rate at which the ‘miles’, ‘points’ or equivalent ‘rebates’ are awarded with such Participating Partner for the remainder of that year will be the “Reduced Earn Rate” set out in the section titled “Partner program offers” at the end of these Terms.
6 The annual threshold shall be €30,000 (the “Annual Threshold”).
7 In addition to the foregoing ‘bonus miles’, ’bonus points’ or ‘bonus rebates’ will not be awarded to a Customer who has met or exceeded the Annual Threshold, for the remainder of the year in which the Customer has met or exceeded the Annual Threshold.
8 Where a Customer applies for ‘miles’, ‘points’ or equivalent ‘rebates’ with receipts from a Value Retail Village that are in a currency other than € then the following exchange rates shall be used to calculate whether the Customer has reached or exceeded the Annual Threshold to trigger the Reduced Earn Rate of ‘miles’, ‘points’ or equivalent ‘rebates’:
- €1 = GBP0.869
- €1 = CNY7.8667
The Earn Rates
9 The rates at which a Participating Partner will award ‘miles’, ‘points’ or equivalent ‘rebates’, including the reductions in rates where a Customer has met or exceeded the Annual Threshold, are set out in the section titled “Partner program offers” at the end of these Terms. Where a quarter, half or three-quarter ‘mile’, ‘point’ or equivalent ‘rebate’ is awarded to a Customer, Value Retail reserves the right to round such percentage up to the nearest full ‘mile’, ‘point’ or equivalent ‘rebate.
10 Value Retail reserves the right to refuse to award any ‘points’, ‘miles’ or equivalent ‘rebates’ in cases of actual or suspected fraud.
11 For the avoidance of doubt, Customers who comply with the above conditions shall only be entitled to an award of ‘miles’, ‘points’, or equivalent ‘rebates’ in respect of one (1) Participating Partner per Qualifying Purchase receipt. Any attempt to claim ‘miles’, ‘points’ or equivalent ‘rebates’ in respect of multiple Participating Partners using the same Qualifying Purchase receipt(s) shall be refused.
12 A Customer’s use of the offer to accrue ‘miles’, ‘points’ or equivalent ‘rebates’ in the Value Retail Villages indicates the Customer’s agreement to be bound by these terms and conditions, and their acceptance of Value Retail’s Privacy Policy found here.
General
13 The right to participate in the offer to receive ‘miles’, ‘points’ or equivalent ‘rebates’ in the Value Retail Villages is personal to the Customer and/or the recipient of an Invitation, as applicable, and may not be transferred. An Invitation may not be copied, reproduced or distributed in any form, or by any means for use by a person other than the original recipient.
14 The right to receive ‘miles’, ‘points’ or equivalent ‘rebates’ in the Value Retail Villages may not be used in conjunction with any other special offer, coupon or other voucher and the ‘miles’, ‘points’ or equivalent ‘rebates’ cannot be exchanged at any of the Value Retail Villages for cash.
15 Value Retail reserves the right to withdraw, reduce or cancel the ability to accrue ‘miles’, ‘points’ or equivalent ‘rebates’ with a Participating Partner for any reason at any time.
16 Value Retail reserves the right to change, alter or amend these terms and conditions, including the level of the Annual Threshold or the exchange rates referred to in paragraphs 5, 6 and 8 above, at any time by publishing the updated terms and conditions on The Bicester Collection website.
17 Value Retail’s decision in all matters shall be final and Value Retail will not be liable to the Customer for any financial loss arising out of refusal, cancellation or withdrawal of its participation in the ‘miles’, ‘points’ or equivalent ‘rebates’ schemes, or any failure or inability of the Customer to take advantage of the offer.
18 The provider of the offer is Value Retail Management Ltd.(for and on behalf of itself and its subsidiaries), whose registered address is: Management Suite, Bicester Village, 50 Pingle Drive, Bicester, Oxon, OX26 6WD, United Kingdom.
19 19. Customer should send their email to redeem their ‘miles’, ‘points’ or equivalent ‘rebates’ pursuant to paragraph 1.1.(b) to the email address set out below for the specific Value Retail Village at which the Qualifying Purchases were made:–
Bicester Village | FrequentFlyerRewards@BicesterVillage.com
Kildare Village | FrequentFlyerRewards@KildareVillage.com
La Vallée Village | FrequentFlyerRewards@LaValleeVillage.com
Maasmechelen Village | FrequentFlyerRewards@MaasmechelenVillage.com
Wertheim Village | FrequentFlyerRewards@WertheimVillage.com
Ingolstadt Village | FrequentFlyerRewards@IngolstadtVillage.com
Fidenza Village | FrequentFlyerRewards@FidenzaVillage.com
La Roca Village | FrequentFlyerRewards@LaRocaVillage.com
Las Rozas Village | FrequentFlyerRewards@LasRozasVillage.com