Frequently asked questions
From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.
Our New Shopping Protocols
Please observe the floor markings throughout the Village and keep a 1.5 metre distance from other guests. Boutiques will be required to limit the number of guests allowed in at any one time.
Please respect the requirement for staff to wear face masks while they serve you.
Please be aware that increased cleaning schedules and deep-cleaning are in place throughout the Village.
Hand sanitisers and hand-washing facilities are available throughout the Village. For hand-hygiene guidance, please click here.
To avoid contact, we encourage guests to choose contactless payment options where possible.
We recommend using our interactive digital map to find your way through the Village.
Please be aware that increased cleaning schedules and deep-cleaning are in place throughout the Village. Hand sanitisers and hand-washing facilities are available throughout the Village.
We will be monitoring Village numbers to ensure guests have the space to observe social-distancing requirements.
In keeping with the relevant authority’s guidance, masks must be worn at all times. Please respect the requirement for staff to wear face masks while they serve you.
Yes, in order to maintain social distancing, boutiques will be limiting the number of guests allowed at any one time to one guest per 10 square metres. There will be a queuing system in place, with 1.5 metre markings on the floor to help you maintain social distancing. Some boutiques will also have separate entry/exit points.
Parking and Transport
The car parks are avilable as usual.
No, we offer complimentary parking to all Fidenza Village guests.
We have 5 electric vehicle charging points available for guests to use free of charge. These are deep cleaned after each use. For more information, please email email@example.com or call +39 052433555.
We’re delighted to announce that the Shopping Express® is running on Thursdays, Fridays, Saturdays and Sundays. Please click here for further updates.
To arrive in comfort and style with a private transfer, please click here.
From the station you can reach Fidenza Village by the shuttle service, which now has a limit on the number of passengers travelling at one time.
Every day there is a service between the Fidenza station and Fidenza Village. The shuttle will travel with a reduced capacity of 15 people per ride and the available seats will be appropriately marked.
The vehicle will be sanitised daily.
Shuttle Bus timetable
Monday to Sunday From the station to Fidenza Village 9.30am - 12.30pm - 7.00pm - 8.00pm
From Fidenza Village to the station 10.30am - 1.15pm - 7.30pm - 8.15pm
Your Shopping Experience
Fidenza Village will be open from Monday to Sunday in line with the latest guidance from the relevant authorities.
GREEN PASS To receive table service inside our restaurants you must be a Green Pass holder.
In keeping with the relevant authority’s guidance, we are asking all guests to adhere to social distancing so please be mindful of this when planning your visit.
To ensure the safety of our guests and colleagues, some services have been temporarily suspended. These include: the playground, the pushchair and bank power rental and handouts in the Village. Other services, such as Hands-free Shopping and luggare storage, are offered on a limited basis. Free Wi-Fi is available throughout the Village.
For the safety of our guests and colleagues, our fitting rooms are sanitised every two hours, which may impact waiting times. We thank you for your patience.
You can redeem your benefits, we are looking forward to welcoming you in the Village!
To avoid contact, we encourage all guests to choose contactless payment options where possible.
Most of the brands in the Village have not changed their return/exchange policies.
Yes, our private VIP spaces are available by appointment. For more information, please email firstname.lastname@example.org or call +39 342 112 8882. Please note that deep cleaning and social-distancing procedures are applicable here too.
Yes, the Fidenza Village Tourism Information Centre and the Concierge – located next to the new entrance – is open for information about your visit, the boutiques, the local area and more. To get in touch, please call +39 0524335556 or email email@example.com.
Yes and a deep clean of your luggage will take place when you drop it off and then when you collect it.
Yes, you can still redeem your Gift Card at The Concierge. We suggest to prefer the Gift Card online purchases here. The Card will be then delivered directly at your address.
Yes, discover our Virtual Shopping service.
Our DHL courier service is available on a limited basis. For more information, please call +39 0524335556 or email firstname.lastname@example.org.
Our App and e-Services
In addition to exclusive content and offers and treats from your favourite boutiques, the Fidenza Village app allows you to navigate through the Village using our interactive map: simply touch, pan and zoom to view boutiques, search by name or category.
You can buy Gift Cards and reserve your seat on the Shopping Express®.
Free Wi-Fi is available throughout Fidenza Village.