FIDENZA VILLAGE LUGGAGE DROP

Dear Guest, we are glad to assist you with luggage drop services (‘Luggage Drop’), to enable you to leave your luggage in a secure area while enjoying shopping at Fidenza Village. Allow us to point out some organisational rules for this service:

  1. Drop off your luggage at the Concierge area (service subject to availability) and collect your luggage tag (registration required).

  2. Collect your luggage at the Concierge with your luggage tag at least 20 minutes before leaving the Village or closing time of the Village. Uncollected luggage is treated as lost property and passed on to the Fidenza Village security team. Lost property will be kept for 7 days, after which it will be discarded.

  3. To collect lost property, you should contact conciergeservices@fidenzavillage.com or fvsecurity@valueretail.com
    or via WhatsApp at +39 0524 335500+ 39 0524 335500.

  4. Inspect the luggage immediately and notify Fidenza Village Guest Concierge of any issues. Fidenza Village is not responsible for any problems notified to Fidenza Village after your departure. Fidenza Village is not liable in case of theft or damage to your luggage, except in case of demonstrated fault.

Data Protection

  1. The Luggage Drop Service is subject to Fidenza Village privacy policy, available through the following link: https://www.thebicestercollection.com/en/legal/village-privacy-notice-en/ and by using the Luggage Drop, you confirm your consent with this policy.