KILDARE VILLAGE PERSONAL SHOPPING SERVICE

The following terms and conditions shall apply to Guests use of the personal shopping services at Kildare Village (“you/ your”).

Personal Shopping

  1. “Personal Shopping” is a service which provides Guests with help and assistance to purchase clothing and accessories, either by accompanying the Guest whilst shopping in Kildare Village or by shopping on behalf of the Guest (during an online appointment).

  2. To take advantage of the Personal Shopping services, you must email personalshopping@kildarevillage.com or such other email address as may be provided in a promotional offer) a minimum of 48 hours before you wish to use the Personal Shopping services at Kildare Village to confirm the booking.

  3. On arrival at Kildare Village, you must give your name together with your booking confirmation at the Kildare Village Concierge. You will then be entitled to receive the Personal Shopping services.

  4. Personal Shopping services are only valid on the date and at the time of the booking confirmation.

Purchases

  1. During your Personal Shopping appointment, a Personal Shopper will assist you to enable you to purchase products.

  2. These purchases will be facilitated by the Personal Shoppers but will be made in the your name on behalf of you. You will, therefore, be the direct purchaser of the products that you have instructed the Personal Shopper to purchase on your behalf.

  3. Once you have made your selection of products with the help of the Personal Shopper:

a. The Personal Shopper will accompany you to the boutiques in order to allow you pay for your purchases; or

b. Kildare Village will send an email: (i) acknowledging receipt of the exact details of the order made by you in accordance with these terms and conditions; (ii) providing you with a secure payment link to enable you to pay for the entire order via the purchase of a Kildare Village Gift Card which will then be used to discharge payment for your items in the relevant boutiques; (iii) confirming the total amount to be debited from your account for the purchases; and (iv) if applicable, the additional shipping and import costs associated with the purchases.
8. Once you have concluded the payment process for your purchases, the Personal Shopper will finalise the purchase of products selected and paid for by you. Delivery details (where applicable) of the purchases will then be communicated to you.

  1. The Personal Shopper will seek to borrow or reserve products in your preferred style and size and/ or products that you submitted in your wish list before your appointment (if any). However, the boutique stocks are limited. Promoting a product to you, suggesting a product to you or accepting your wish list does not constitute a guarantee or a commitment by the Personal Shopper on the part of Kildare Village and product availability can only be confirmed at the time of the actual purchase.

  2. Delivery timescales discussed with the Personal Shopper are estimates in light of usual postal service times. Personal Shoppers cannot warrant or guarantee that products will be sent out by a specific time and/or received at a particular time or for a specific event, even if you informed the Personal Shopper that you wanted the products for that event.

Returns

  1. You may return purchases directly with the boutiques (whether due to defects or otherwise) in accordance with the return and exchange policies specific to each boutique, the details of which will usually be on the receipts of the purchases or which can be obtained from the individual brands.

  2. Where you have made a purchase via a virtual appointment and wish to return goods subject to the relevant boutique’s return policy, you must enclose your receipt and the gift card used for the original purchase so that a refund can be made directly to that gift card.

  3. Each boutique is a separate company with its own return, refund and exchange policies. Kildare Village cannot guarantee that a boutique will provide reimbursement for the returned purchases.

  4. The boutiques may affix labels or other markers to certain products to prevent their use. The boutiques will be entitled to refuse returns or refunds of products where the label or marker has been detached or where the products have been soiled by wear or use, partially used (for example, cosmetics) or mixed or contaminated with other products or materials. By removing any label or other markers, you waive any right to return the products.

15.Boutiques may not accept returns of products shipped outside Ireland.

General

  1. Personal Shoppers that carry out the Personal Shopping services aim to make your shopping experience at Kildare Village as pleasant as possible by helping you select products that will suit you. Personal Shoppers will use reasonable efforts to achieve this but cannot guarantee that you will be satisfied with every purchase. You should report any concerns to the Personal Shoppers.

  2. Except to the extent applicable law limits or excludes a party's ability to limit its liability, Value Retail Management Ireland Limited will not be liable for any loss or damage, however serious and under any legal principle, including contract, tort (including negligence) or other or a third party arising out of or in connection with:

a. inappropriate advice from the Personal Shopper; or

b. the selection of inappropriate products by the Personal Shopper with regard to your request, situation or purpose.

  1. Kildare Village is subject to certain legal regulations and Kildare Village suppliers, particularly suppliers related to financial services such as credit and debit card payment agents, are required to, or may require Kildare Village to, undertake certain identity and fraud checks. Kildare Village may need to hold copies of documents relating to the identity and/or fraud checks, and/or provide them to the suppliers who need to make such checks or who conduct checks on behalf of Kildare Village, in which case Kildare Village shall use reasonable measures to keep copies secure.

  2. In some circumstances, Kildare Village may ask you to provide formal proof of identity, residence or address and/or conduct checks against denied persons lists, money laundering checks, financial credit and fraud checks. If you decline to partake in such checks or fails any checks, Kildare Village may end the Personal Shopping services and decline to provide any further services. Nothing in these terms and conditions excludes or limits liability which cannot, by law, be excluded or limited.

  3. Value Retail Management Ireland Limited aggregate liability arising out of or in connection with these terms and conditions and the Personal Shopping services shall not exceed the greater of: (a) 100% of our costs incurred for the Personal Shopping Service, (b) 10% of the value of products purchased by you in the previous 60 days or (c) € 1,000.

  4. Value Retail Management Ireland Limited aggregate liability arising out of or related to these terms and conditions and the Personal Shopping services with respect to confidentiality, data protection law, or for damages resulting from a breach of these terms and conditions and/or the law shall in no circumstances exceed a total of €5,000.

  5. Value Retail Management Ireland Limited, the managing company of Kildare Village, processes your personal data for the purpose of registering you for Personal Shopping and managing the service during your visit to Kildare Village.

  6. You should consult Kildare Village privacy policy for more information on how your personal data is protected and how you can exercise your rights here: https://www.thebicestercollection.com/en/legal/village-privacy-notice-en/

Personal Shopping at Kildare Village is provided by: Value Retail Management Ireland Limited Company number: 402410 1B Kildare Village, Nurney Road, Kildare Town, County Kildare, R51 R265, Ireland