Guest services

We go above and beyond

Enjoy an unforgettable welcome

Visit Concierge Services for information about your visit, the boutiques, our services and the local area.

Open seven days a week, the Kildare Village Concierge team are here to make your visit more extraordinary.

Visit the team upon arrival for information about Hands-free Shopping, Gift Cards, dog kennels, wheelchairs and more, or contact prior to your visit via the details below.

  • Book our services

    Book a number of our guest services in advance to ensure that our Concierge team and Village hosts are prepared to assist you throughout your visit.

    book now
  • Bicester Village Handsfree Shopping Image

    Hands-free Shopping

    Out for a day of shopping? We'll carry your bags so you don't have to! Sign up at Guest Services.

    Find out more
  • Car valet service

    Our expert team will give your vehicle a valet while you shop.

    Discover Valet
  • Tax Refund

    Shop tax-free and save even more on your favourite brands at Kildare Village. Simply follow the steps to claim your refund.

    find out how

Make your day easier with...

Find out more about our services by visiting the Guest Services hut, or call +353 (0)45 520501.

  • Free Village Wi-Fi

  • Hands-free shopping

  • Free parking

  • Car charging

  • Dog kennels

Are dogs permitted in the Village?

• Guide dogs and assistance dogs (“service dogs”) are welcome in the Village.

• For the safety and security of all our guests, non-service dogs are not permitted in the Village.

• We encourage our guests to use our kennels when required.

• If our kennels are not suitable for your dog, please speak to a member of our hospitality team for assistance.

Chat with Kildare Village

Contact our Personal Shopping Team via WhatsApp to find out more about Virtual Shopping. Chat service available Monday to Sunday 9 am to 6 pm.


Contact us for more information