Guest services

We go above and beyond

Enjoy an unforgettable welcome

Visit Concierge Services for information about your visit, the boutiques, our services and the local area.

Open seven days a week, the Kildare Village Concierge team are here to make your visit more extraordinary.

Visit the team upon arrival for information about Hands-free Shopping, Gift Cards, dog kennels, mobility scooters and more, or contact prior to your visit via the details below.

  • Bicester Village Handsfree Shopping Image

    Hands-free Shopping

    We'll carry your bags so you don't have to.

    Find out more
  • Personal Shopping

    Personal Shopping is a bespoke, luxurious shopping experience with all that Kildare Village has to offer.

    Find out more
  • Reserved parking

    We've opened a new two-storey car park. Reserve your complimentary parking space.

    Pre-book now
  • Car valet service

    Our expert team will give your vehicle a valet while you shop.

    Discover Valet
  • Become a member

    From exclusive extras to insider invitations, become a member and take your visit to the next level.

  • Download our app

    Download our app to maximise your membership experience and discover the latest from Kildare Village.

    Download Now

Make your day easier with...

Find out more about our services by visiting the Guest Services hut, or call +353 (0)45 520501.

  • Free Village Wi-Fi

  • Hands-free shopping

  • Free parking

  • Car charging

  • Mobility Scooter/Wheelchairs

  • Dog kennels

Chat with Kildare Village

Contact our Concierge Team via WhatsApp to find out more about Virtual Shopping. Chat service available Monday to Sunday 9 am to 6 pm.


Visit our new playground

Using sustainability sourced wood, high-quality materials and adopting traditional craftsman building techniques to provide a playful interpretation of the region’s famous landmarks and culture.

Are dogs permitted in the Village?

• Guide dogs and assistance dogs (“service dogs”) are welcome in the Village.

• For the safety and security of all our guests, non-service dogs are not permitted in the Village.

• We encourage our guests to use our kennels when required.

• If our kennels are not suitable for your dog, please speak to a member of our hospitality team for assistance.

Contact us for more information