LA ROCA VILLAGE SERVICES PROVIDED BY CONCIERGE SERVICES

The following Terms and Conditions are applicable to services provided by the Concierge Service and describe the main characteristics of the services and the obligations undertaken by us while providing them. Please make sure you have read and understood them:

Definitions

  1. “Value Retail” or “We” means Value Retail Management Spain, S.L.U., a Spanish trading company with registered office at La Roca Village s/n, 08430, Santa Agnès de Malanyanes (La Roca del Vallès), Barcelona. It is the company that manages La Roca Village and Las Rozas Village;

  2. “Boutique” means any shop in the Village;

  3. “Equipment” refers to any of the following elements that the Village makes available to the Guest for use during his/her visit: wheelchair, mobility scooter, pushchairs or umbrellas, among others that may be available from time to time;

  4. “Force majeure” means any event or circumstance outside your control or our reasonable control;

  5. “You” or “your” means the recipient of the Services;

  6. “Reservation” means a reservation to dine at a Restaurant on the day of your visit;

  7. “Restaurant” means any restaurant establishment in the Village that offers table reservations;

  8. “Service” means the loan of Equipment or making a Reservation; and

  9. “Village” means “La Roca Village”, La Roca Village s/n, 08430, Santa Agnès de Malanyanes (La Roca del Vallès), Barcelona

Introduction

  1. All the Equipment is available by order of reservation and subject to availability. Please, contact us by calling the Concierge Service of La Roca Village, at the number +34 93 842 39 39, or by sending an e-mail to contactus@larocavillage.com, to make any reservation.

  2. We reserve the right to amend or modify the conditions concerning availability and the manner in which we provide the Services at any time in order to comply with applicable law and/or regulatory requisites.

Loan of Equipment

  1. The Equipment must be returned 30 minutes before closing time of the Village on the same date to the Concierge Services team.

  2. The Equipment will continue to be our property at all times, and you will not have any right to or title over the Equipment (except the right to possess and use the Equipment subject to these Terms and Conditions).

  3. If you borrow a wheelchair, a mobility scooter or a pushchair, you confirm that:

14.1 the Village has given you instructions on the use of the Equipment and you understand them completely, and have had the opportunity to request more information if necessary;

14.2 as far as you are aware, you do not suffer from any condition that could affect your capacity to operate the Equipment safely;

14.3 you agree not to leave the Equipment unattended and to use it in a safe and appropriate manner, in accordance with the operating instructions, at all times; and

14.4 you will not alter the Equipment in any way or remove any component;

  1. By borrowing and using the Equipment, you acknowledge and accept full responsibility for its proper use. You agree that Value Retail shall not be held liable for any injury, damage, or loss resulting from misuse, negligence, or failure to follow the operating instructions provided. Furthermore, you waive any claim against Value Retail in relation to such incidents, except where caused by proven negligence on our part.

Lost Property Policy

  1. Lost Property will be stored for a period of fifteen (15) weeks from the date of receipt. If the Lost Property is claimed by the owner and notified it to us in writing, will be stored for an additional period of fifteen (15) weeks from the date of receipt of the claim.

  2. Unclaimed items after the aforementioned period shall become our property and may be donated, recycled or disposed of accordingly.

  3. The Village shall not be obliged to send the Luggage, in any case you shall collect it at the Concierge Services of La Roca Village.

  4. At the point of collection of Lost Property we will require a full description of all items and photographic personal identification confirming that you are the owner, where possible.

Reservations

  1. All Reservations made by us on your behalf in Restaurants or Boutiques that provide any service subject to reservation, are made directly between you and the Restaurant or Boutique in question. If in any case, we are unable to make a Reservation for you on the requested date and/or at the requested time; in that case, we will duly notify you of this.

  2. Reservations are subject to availability and possible cancellation by the Restaurant or Boutique. If you wish to make any change to your Reservation, please contact us or the Restaurant or Boutique.

  3. If you have to notify any allergy or other special dietary needs to the Restaurant, please discuss this directly with the Restaurant upon arrival.

  4. Please bear in mind that the Restaurants and Boutiques that operate in the Village are independent to and for us and, accordingly, you agree that any query, complaint, claim, liability and/or cost incurred as a result of products and services received in the Restaurants or Boutiques should be addressed to them directly. In this regard, you agree to release us in relation to any such claims.

Data protection

  1. The Service is subject to the La Roca Village privacy policy, available through https://www.thebicestercollection.com/en/legal/village-privacy-notice-en/ and by using any Service, you confirm your consent with this policy.