LA ROCA VILLAGE LUGGAGE DROP

Dear Guest, we are glad to assist you with luggage drop services (‘Luggage Drop’), to enable you to leave your luggage in a secure area while enjoying shopping at La Roca Village. Allow us to point out some organisational rules for this service:

  1. Drop of your luggage at the Guest Concierge area (service subject to availability) and collect your luggage tag (registration required). Each piece of Luggage to be stored will be assigned and labelled with a tag number, and you will be given an identification slip with the tag number or numbers for your luggage.

  2. At the time of collection, you must present the identification slip corresponding to the luggage, the booking confirmation email and a photo ID confirming your identity as the customer who deposited the luggage. If you are collecting the luggage on behalf of the owner who deposited it, you must present a signed authorisation from the owner and a photo ID.

  3. Collect your luggage at the Guest Concierge with your luggage tag at least 30 minutes before closing time of the Village. Uncollected luggage is treated as lost property and passed on to the La Roca Village security team for storage in accordance with the Lost Property Policy, which can be found at [LINK].

  4. Inspect the luggage immediately and notify La Roca Village Guest Concierge of any issues. La Roca Village is not responsible for any problems notified to La Roca Village after your departure. La Roca Village’s liability for any loss or damage to your luggage is limited to a maximum value of 25.000.-€ per bag AND/OR 25.000.-€ per item. La Roca Village is not liable in case of theft or damage to your luggage, except in case of demonstrated fault. Using the Luggage Drop, you confirm that neither the luggage nor its content is dangerous, harmful, perishable or fragile, and all items are suitable for storage at temperatures between 0ºC and 45ºC.

Data Protection

  1. The Luggage Drop Service is subject to the La Roca Village privacy policy, available through https://www.thebicestercollection.com/en/legal/village-privacy-notice-en/ and by using the Luggage Drop, you confirm your consent with this policy.