LA VALLEE VILLAGE HANDS-FREE SHOPPING

Dear Guest, we are glad to assist you with Hands-Free Shopping (‘HFS’), to enable you to shop at brands present at La Vallée Village and collect all your purchases at the end of your visit to La Vallée Village. Allow us to point out some organisational rules for this service:

  1. Collect your HFS wallet at the La Vallée Village Concierge Services with a valid identification (national ID Card) and

a. a Partner Membership Card (being a corporate partner of The Bicester Collection, details of which are set out at  https://www.thebicestercollection.com/en/partners/); or

b. a Private Client Card; or

c. your invitation; or

d. your booking (made on https://www.thebicestercollection.com/la-vallee-village/fr/service/shopping-mains-libres/ ); or

e. a registration form completed at the La Vallée Village Concierge Services.

Redemption Process

  1. With HFS registration you can ask participating brands (contact directly La Vallée Village Concierge Services to obtain the list) to place your purchases with this brand in a sealed security shopping bag. You can access your purchases during your visit by contacting the brand’s shop assistant/ La Vallée Village Concierge Services who can remove any product from the sealed security shopping bag and reseal at your sole responsibility. It is not possible to replace a removed product in the sealed security shopping bag.

  2. Collect your purchases on the same day of your visit at the Guest Concierge, Bus Drop Off or The Apartment by presenting your HFS registration, photographic identification and receipts for the purchases at the latest 15 minutes before La Vallée Village closing time. You must contact +33 (0)1 60 42 54 01 at least 15 minutes before you wish to leave La Vallée Village to enable the Guest Concierge team to prepare the purchases for your collection.

General

  1. As of 15 minutes before closing time of the Village, HFS services can no longer be guaranteed.

  2. You must collect your purchases on the same day the purchases are made. A charge of €10 per night per 4 shopping bags will apply for this additional service. In case of additional shopping bags, the extra service will be invoiced pro rata per bag.

  3. La Vallée Village’s liability for any loss or damage to your purchases under the HFS service is limited to a maximum value of £25,000 per bag. For Goods in transit, the overall limit is £250,000 and for Goods in storage, the overall limit is £300,000 per storage location. La Vallée Village will only be responsible for loss or damage to your purchases that are due to the demonstrated fault of La Vallée Village and are notified upon collecting your purchases from the La Vallée Village Guest Concierge. La Vallée Village will not accept any liability for losses or damages caused that have not been reported by you before you leave La Vallée Village on the day you make the relevant purchases OR on collection of your purchases.

Data Protection

HFS is subject to the La Vallée Village privacy policy, available through https://www.thebicestercollection.com/en/legal/village-privacy-notice-en/ and by requesting the HFS you confirm your consent with this policy.