PRIVATE CLIENT GUEST PASS PROGRAMME — TERMS AND CONDITIONS
1. The Promoter 1.1 The promoter is Value Retail Management Limited of (registration number 02884096) of Management Suite, Bicester Village, 50 Pingle Drive, Bicester, Oxfordshire, OX26 6WD ("we", "us" or the "Promoter").
2. The Programme 2.1 The Private Client Guest Pass Programme (the "Programme") allows selected Private Clients of Bicester Village (each a "Referrer") to share a personal guest pass (a "Guest Pass") with a friend or family member (a "Referred Guest"), entitling the Referred Guest, subject to these terms, to book a one-time hosted visit to The Apartment at Bicester Village (the "Experience"). 2.2 The Programme is invitation-only. Participation is at our discretion and receipt of an invitation or Guest Pass does not create any entitlement to any benefit other than as set out in these terms. 2.3 The Programme opens on 7th September 2026 and closes on 31st March 2027 (the "Programme Period"). Guest Passes issued but not redeemed by the end of the Programme Period will lapse.
3. Referrers 3.1 Referrers are selected by us from Private Clients of Bicester Village at our discretion. We may decline to issue Guest Passes to any person. 3.2 Each Referrer will receive a referral code to share with their chosen Referred Guest. The Referred Guest will then receive a Guest Pass(es). 3.3 Referrers do not receive any payment, gift, loyalty programme Stars or other reward under the Programme.
4. Referred Guests 4.1 To redeem a Guest Pass, a Referred Guest must: (a) be aged 18 or over; (b) not be an existing member of The Bicester Collection loyalty programme, and register as a new member using an email address not previously registered with us; (c) complete membership registration [at Level 1] using the unique referral link or QR code contained in the Guest Pass; and (d) book the Experience with the Private Client Services team within thirty (30) days of [issue of the Guest Pass / completing registration]. For the avoidance of doubt, the Referred Guest is only required to contact the Private Client Services team within the thirty (30) day period referred to in paragraph (d). The Experience itself does not need to be booked or take place within that period, provided initial contact is made within the required timeframe.
4.2 Each Guest Pass admits one Referred Guests and on accompanying guest only, unless we agree otherwise in writing. Guest Passes are personal to the Referred Guest, have no cash or monetary value, are non-transferable and may not be sold, exchanged, auctioned, published or made available to the general public (including on social media or on voucher, discount or referral websites). 4.3 Employees of the Promoter and its group companies, and anyone professionally connected with the operation of the Programme, may not participate as Referred Guests.
5. Booking and the Experience 5.1 The Experience is a one-time hosted visit to The Apartment at Bicester Village only. The Experience is not available at any other location or private space (including La Maison). 5.2 All bookings must be requested at least forty-eight (48) hours before the Referred Guest’s intended date of visit and are subject to availability and to The Apartment’s capacity on the requested date. We will try to accommodate the Referred Guest’s preferred date and time but cannot guarantee any particular date, time, duration, host or level of service. Further information about The Apartment Experience is set out in our applicable Terms and Conditions. 5.3 We will endeavour to make available the Experience and its associated benefits, which may include complimentary access to The Apartment, hands-free shopping, reserved parking and access to personal shopping services. The benefits comprising the Experience may vary depending on the date and time of the booking and the availability of resources, and will be provided at our discretion. 5.4 No purchase is necessary to receive or redeem a Guest Pass, and redeeming a Guest Pass does not oblige the Referred Guest or the Referrer to make any purchase.
6. Data Protection 6.1 Each Guest Pass contains a unique referral code. Referral activity (including issue and redemption of Guest Passes and resulting membership registrations) is tracked so that each registration can be attributed to the relevant Referrer. 6.2 Personal data is processed in accordance with our Privacy Policy, available at Privacy Policy. Referred Guests who register as members will receive a welcome email containing contact details for the Private Client team. 6.3 Personal data will be processed in accordance with our Privacy Policy. This includes personal data processed in connection with the issue and redemption of Guest Passes, membership registration, referral tracking and communications relating to the Experience. Further information about how we collect, use, store and otherwise process personal data is set out in our Privacy Policy.
7. Fair Use 7.1 We may withhold, cancel or refuse to honour any Guest Pass, and may remove any person from the Programme, where we reasonably believe there has been fraud, abuse, self-referral, the use of false or duplicate identities or email addresses, or a breach of these terms.
8. Changes, Suspension and Withdrawal 8.1 We may amend these terms, or suspend or withdraw the Programme, where necessary for reasons outside our reasonable control or to protect the integrity or fair operation of the Programme. If we do so, we will honour Guest Passes already issued unless it would be unlawful or impracticable to do so.
9. Liability 9.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited by law. Subject to that, we are not responsible for any loss or damage arising in connection with the Programme except where caused by our breach of these terms or our negligence.
10. General 10.1 These terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction over any dispute (except that if the Referred Guest lives in Scotland or Northern Ireland, they may also bring proceedings in their local courts). 10.2 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.