Overview

1. These terms and conditions (“Terms”), govern your Membership of The Bicester Collection membership programme (“Membership Programme”) including any scheme, programme, specific offer or local variant thereof. In these terms we refer to members of the Membership Programme as “Members”, and the villages of The Bicester Collection as “Villages”.

2. The promoter of the Membership Programme is Value Retail PLC of 50 Pingle Drive, Bicester OX26 6WD (“we” or “us”).

Membership

3. To be a Member you must:

• be eighteen (18) years of age or older;
• have a valid email address; and
• have the ability to receive electronic notifications from the Membership Programme through the form of electronic communication we use from time to time (for example, an email address).

4. You can register to be a Member online or on the relevant Village’s app. The Village you register with is your “Primary Village”.

4A. The Bicester Collection Villages in China do not form part of the Membership Programme, as of September 2024, and cannot be Primary Villages. They may join at any time in the future without further notice.

4B. Belmont Park Village (USA) does not form part of the Membership Programme, as of September 2024, and cannot be a Primary Village. Belmont Park Village may be included at a future date without further notice.

5. If your application for Membership is accepted, we will notify you that your account is activated by email or an electronic method (for example, if you applied via an Instant Messaging services, we may reply that way).

Earning Stars

6. The standard number of stars you will be awarded is 1 (one) star (a “Star”) for every £1/€1 you spend in participating boutiques in Value Retail Villages across The Bicester Collection in the UK and Europe (a “Spend Action”). We reserve the right to vary the rate at any time or to award Stars for a Spend Action calculated on a different basis (e.g. total spend during a given period, or your first Spend Action). If we decide to reduce this rate generally for Members, then we will seek to let you know in reasonable time by post and/or by email at the address you have given to us. We may award Stars for other non-monetary transactions on your account (e.g. entering events) (“Account Action”) or based on your attendance at a Village or other activity organised by us or our partners (“Attendance Action”).

7. To be awarded Stars for a Spend Action you must present and scan your membership QR code at the time of purchase in the participating boutique (this includes transactions made via Shop from home). Stars awarded for Account Actions may be added automatically by our systems when the relevant action is determined, and Stars for Attendance Action may be added as the result of proving attendance in accordance with the specific offer.

8. If you forget to scan your membership QR code at the time of your purchase in the participating boutique for a Spend Action, the relevant boutique will be unable to scan your code retrospectively. For an Attendance Action, if the required method of proving attendance was not done at the time, we will not automatically retrospectively award Stars. In any situation, we may choose to award Stars on a discretionary basis for any reason.

9. You shall only scan your membership QR code once per Spend Action or transaction and only one scan of one Membership is permitted to be linked to any Spend Action/transaction.

10. Purchases made in non-participating boutiques, or not completed correctly, will not be eligible for any Stars as a Spend Action.

11. Purchases of Gift Cards do not qualify for Stars (and therefore do not amount to a Spend Action).

12. From time to time, we may run special promotions and award additional Stars. For example, we may increase the number of Stars that you receive for every £1/€1 you spend, or award bonus Stars when you purchase a particular product. We may set a limit on how many promotional Stars can be awarded to any one Membership account. Member promotions cannot be cumulated with other Non-member promotions, unless indicated otherwise.

Treats and Rewards

13. The Membership Programme may offer Members various benefits from time to time such as services, food and beverage vouchers, gifts from participating boutiques, experiences, competitions, prize draws and special offers (“Treats and Rewards”).

14. Each Village may offer different Treats and Rewards. Qualification for Treats and Rewards is determined on per-Village spend.

15. There are the following categories of Treats and Rewards:

• Treats: means benefits related to your Membership level.
• Monthly Rewards: means rewards available for a set period which are triggered by spend, scan or Membership level or spend and/or Membership level.
• Hidden Rewards: means rewards that are available for the Membership Year which are unlocked by scan or spend.

All Stars, Treats and Rewards are subject to an expiry date, beyond which they cannot be used or reissued. Treats and Rewards that are lost or mislaid will not be reissued. Treats and Rewards are only redeemable at the location stated.

16. Treats and Rewards will be subject to their own additional terms and conditions and third-party terms and conditions may apply.

17. Stars, Treats and Rewards are your responsibility, as are any security details relating to your Membership. We will not be held responsible for any loss arising from your failing to ensure their safekeeping.

18. Memberships, Stars, Treats and Rewards shall not (i) be transferred (unless the specific Reward terms and conditions state otherwise), bought, sold, assigned, loaned or in any way traded or (ii) claimed in respect of any third party spend or activity. For example, you shall not use your Membership to claim spend, Stars or Treats and Rewards which someone else did not claim for any reason. Any purported dealings of the types prohibited by this paragraph shall be invalid and shall be equivalent to a breach of the AUP in relation to our ability to investigate and act (see below).

19. Many benefits of Membership are offered by participating boutiques themselves. The Membership Programme does not (other than as required by law) (i) take any responsibility for the offers provided by the participating boutiques; and/or (ii) provide any warranties regarding the goods (including without limitation the quality thereof) that the Member may obtain through the offer at the relevant participating boutique.

Membership Levels

21. Membership Programme Levels are generally defined as follows:

• Level 1: for Members with 0–999 Stars.
• Level 2: for Members with 1,000–2,999 Stars.
• Level 3: for Members with 3000+ Stars.

22. By default, all new Members enter the Membership Programme at Level 1. Once you have collected enough Stars, you will move up to Level 2, and then to Level 3. Each Level of the programme attracts different Rewards and Treats. The Level you qualify for from collecting Stars is your “Collected Level”. Separately, under deals with our partners, or for some Invitation Only Groups (see below), or for specific promotions from time to time, we may allow Members who meet specific lawful criteria to enter Membership at a level higher than 1.

23. The Membership year runs from 1 March – 28/29 February of each year (the “Membership Year”). This means that on 1 March each year, your Stars will be reset to zero and any Treats and Rewards offered relating to Stars awarded will be lost if not already redeemed by the end of the Membership Year in which they were earned (unless the specific Reward terms and conditions state otherwise).

24. In your second Membership Year you will start at the Collected Level at which you finished your first Membership Year. For each subsequent Membership Year, your Level will be set at either the Collected Level calculated for that previous Membership Year, or one level below your actual Level from that previous Membership Year, whichever is greater. In either case, the rules under the “General” heading below may lead to further changes.

For example, if you finish your first Membership Year in Level 3, your Stars are reset to zero, but you remain in Level 3 for your second Membership Year. If you do not earn any Stars in your second Membership Year, you will be moved to Level 2 in your third Membership Year, and again, if no Stars are awarded in year three, you will move to Level 1 in your fourth Membership Year. You can check the number of Stars you have earned in your Membership account on our website or in the mobile application for your Primary Village. In this example, we used earning “no Stars” in the relevant years, but the principle is the same even if Stars are earned, provided that they are not sufficient to push you over a Membership boundary. If, however, you had earned 3,500 Stars in your second Membership Year, you would stay in Level 3 in our third Membership Year.

25. Where you obtain a refund of a Spend Action (or for Spend Actions based on multiple transactions, any one of the component transactions), or do not attend an Attendance Action, or undo an Account Action, the Stars and Treats and Rewards may be reversed proportionately.

Personalisation and Membership Management

25. In order to manage our Members most effectively, there are various activities we carry out which we believe are a necessary and normal part of running a Membership Programme and we will naturally carry out. In addition to anything in the Privacy Policy, we will be carrying out statistical analysis of Membership, understanding which third parties who are not currently Members most resemble our Members whom we should contact by working with third parties, designing appropriate Membership Treats and Awards, speaking to our partners about our Membership as a whole and analysing Members to identify how best to provide the Membership Programme. The Privacy Notice provides a more detailed explanation and you have rights to consent/withdraw consent for marketing at the time of registration and via your account at any time.

Private Clients & Invitation Only Groups

26. In addition to the Levels described above, we operate alternative Membership groups (“Invitation Only Groups”) within the Membership Programme, including our “Private Client” scheme. Within these alternative groups, we may provide other benefits, offer special invitations or make separate promotions available.

27. We may invite you to join these Invitation Only Groups at our sole discretion, subject only to compliance with applicable legislation, e.g. laws on discrimination.

28. We may remove you from Invitation Only Groups at any time, subject only to compliance with applicable legislation. We may remove, add or alter Invitation Only Groups at any time. If we remove you from an Invitation Only Group (either individually, or by withdrawing the Invitation Only Group entirely) we will notify you.

29. Within Invitation Only Groups we may collect more, or more detailed, Personal Data about you in order to fulfil the purposes of the Invitation Only Group.

General

30. An individual is only entitled to have one active Membership and only one Membership is permitted per email address.

31. The Terms may be amended at any time by us, and we will seek to give reasonable notice of any changes by email before such changes come into effect. The current version will also be displayed here. If you do not agree with any changes that we make to the Terms, you have the right to terminate your Membership without any cost or penalty. If you decide to do so, please let us know as soon as possible by emailing the contact email address relevant to your Primary Village, as set out in the table below.

32. By continuing to use your Membership, you are deemed to have accepted the latest version of the Terms. If we propose a change to the Terms that might have a significant impact on you or will affect your legal rights, we will ask for your consent to the change. If you do not give your consent to a change where we have asked for it (or if you contact us to say you do not agree to a change of which we have notified you) then we will terminate your Membership after giving you a fair chance to redeem any benefits you have accrued up to that time.

33. You may choose to leave the Membership Programme at any time by contacting your Primary Village at the relevant email address as set out in the table below.

34. You must notify us of any changes to your personal or Membership details. These changes can be made online in your Membership account. We will not be responsible for any loss of Stars, Treats or Rewards resulting from your details being out of date or inaccurate where you have not informed us of any change in details.

35. The Membership Programme is only for personal use by Members. What this means is explained in more detail in our Acceptable Use Policy (“AUP”) which can be seen here.

36. We will publish and maintain the AUP. The AUP may contain rules about how Membership, Stars, Treats and Rewards may be claimed, used, redeemed or managed. It is a condition of the Membership Programme that you comply with the AUP.

37. We reserve the right to investigate whether a Membership application, existing Membership, or claiming or earning of any Star, Treat, Level and Reward or other feature of the Membership Programme complies with the AUP.

38. We may, at our discretion block, reject, suspend, merge, cancel, delete or modify Memberships, Stars, Levels, or Treats and Rewards on a temporary or permanent basis where we reasonably believe that there is a non-compliance with these Terms or the AUP. “Block” means putting in place measures to prevent a Membership application. “Reject” means rejecting, possibly by automated means, Membership applications which we do not wish to accept possibly because they have features that we believe indicate a tendency to breach the Terms or AUP. “Suspend” means to wholly or partly restrict a Membership to some degree, including blocking acquiring, spending or using Stars, Levels or Treats and Rewards. “Merge” means to transfer Stars and/or Treats and Rewards from one account to another.

39. We may, at any time and at our discretion, terminate the Membership Programme.

40. The Membership Privacy Notice relevant to your Primary Village is available in the table below and it gives further information about how your personal data is collected and processed as part of the Membership Programme.

41. If any of these Terms and Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms and Conditions and the remaining provisions shall remain in full force and effect.

42. These Terms are governed by the law and subject to the exclusive jurisdiction of the courts of the Primary Village to which they relate as set out in the table below.

43. Privacy Notice: for all Primary Villages, the Privacy Notice is available on the Village website, using the address above.

Primary Village Jurisdictions