We offer spacious parking facilities so there will be plenty of room to park safely.

No, we offer complimentary parking to all Village guests.

Electric vehicle charging points are available at our charging array, providing a top-up service only.
Access and pay for the charging points via the Chargepoint app, which is available on iPhone and Android devices. Alternatively, you can use any credit card equipped with an RFID chip, as well as Apple Pay, Pay Pal and Android Pay. If you are in need of support with your charging, please read the Chargepoint FAQ.
To find out more, please contact our Guest Concierge on +49 (0)841 8863100.

Ingolstadt Village is open Monday-Saturday from 10am to 8pm. Please visit opening hours page for further updates.

Yes, our Concierge Services is available for information about your visit, the boutiques, the restaurants, the local region and more. To get in touch, please call +49 (0)841 8863100, email conciergeservices@ingolstadtvillage.com or see our interactive map here for location.

We have a range of guest services available including Hands-free shopping, Free WiFi and Personal Shopping. Click here to view more information or contact our Concierge Service:

Phone: +49 (0)841 8863100
Email: conciergeservices@ingolstadtvillage.com

Yes, dogs are generally allowed in the Village, however must be leashed at all times. You can find more information here.

We have a variety of options available to suit every hunger shopper. Please see the individual restaurant pages here to browse the menus.

We have multiple washrooms with hot water and soap throughout the Village. Besides that, we have spacious baby changing facilities.

The list of boutiques can be found here.

Please contact individual boutiques directly for more information on their return and exchange policy. You can find contact details for the brands here.

Please report cases of lost property on +49 (0)841 8863100 or hand in items at the Concierge Services. If you have lost something, we will take your details as well as a description of the item and you will be contacted if it is found.

Yes, ATM machines are available, please see our interactive map here for location.

You can purchase the Ingolstadt Village Gift Card online through our website here.

Ingolstadt Village Gift Cards purchased online require activation at the Concierge Services, please bring the Ingolstadt Village Gift Card along with a photo ID and the letter with the booking reference number.

The Gift Card is a prepaid card that can be loaded with any value from €5 to €100 for online purchases or from €5 to €10,000 (subject to approval) when purchasing in person from Concierge Services at Ingolstadt Village.

There is no limit on the number of Gift Cards you can purchase online, however the total transaction value cannot exceed €500 per credit/debit card, per day.

Yes, our experts are available by appointment to offer you a bespoke shopping experience. To find out more and book an apppointment please click here.

The boutiques teams will advise you virtually at no extra cost to you. There may be shipping charges for shopping from home service individually per brand, which the team will be happy to inform you about.

Contact the boutique directly to arrange returns or exchanges.

Participating boutiques and individual contact details can be found here.

As an alternative to shipping, personal pickup of your purchase on-site is available by prior appointment with the boutique (Reserve & Collect).

If you are a member, please screenshot the QR code from your membership account and send via WhatsApp or email, or call out the ID number over the phone.

Download the free Ingolstadt Village app, available for iOS and Android, from the App Store here or from Google Play here.

Free Wi-Fi is available throughout the Village and will require an email address to log in.

If you follow Ingolstadt Village on Instagram here and Facebook here, or if you sign up for our newsletters, you will be the first to know about any new and exciting brands coming to the Village.