Effective 15 May 2021

Membership at Kildare Village, a member of The Bicester Collection®

Membership Terms and Conditions

Guests registered from 26th February 2018, these are your effective terms and conditions. Guests registered prior to 26th February 2018, these terms and conditions will be effective from 12th April 2018.

  1. These terms and conditions (“Terms”), govern the Membership scheme (“Membership”). The promoter of Membership is Value Retail Management Ltd., 50 Pingle Drive, Bicester OX26 6WD (“we” or “us”).

The Membership Programme may offer Members various benefits from time to time such as competitions, events, access to the Apartment, VIP Cards, Gift Cards (“Treats and Rewards”). Treats and Rewards will be subject to the treats and rewards terms and conditions. Each of the Value Retail Villages across the UK and Europe may offer Treats and Rewards. You can choose which Village you would prefer to receive Treats and Rewards from.

The Membership Privacy Notice available here gives further information about how your personal data is collected and processed as part of Membership. The contract between us requires us to process your personal data in accordance with the Privacy Notice.

The Terms may be amended at any time by us and we will notify you of any changes by email before such changes come into effect. The current version will also be displayed here. If you do not agree with any changes that we make to the Terms, you have the right to terminate your membership of the Membership Programme without any cost or penalty. If you decide to do so, please contact as soon as possible. By continuing to use your Membership, you are deemed to have accepted the latest version of the Terms.

If we propose a change to the Terms that might have a significant impact on you or will affect your legal rights, we will ask for your consent to the change.

If you do not give your consent to a change where we have asked for it (or if you contact us to say you do not agree to a change we have notified to you) then we will terminate your Membership, after giving you a fair chance to redeem any benefits you have accrued up to that time.

  1. To be a Member you must be aged 18 years or over and have the ability to receive electronic notifications from the Membership Programme through the form of electronic communication we use from time to time (for example, an email address). The Membership Programme is only for personal use by Members.

  2. Membership is entirely at our discretion and accordingly we can refuse an application for any reason. An individual may only have one active Membership. We reserve the right to refuse, merge or close additional Memberships at any time. We reserve the right to monitor the number of Memberships in any household, and the right to cancel any suspected duplicated Memberships.

  3. You may choose to leave Membership at any time by contacting

  4. You must keep us informed of any changes to your personal or Membership details. We will not be responsible for any loss of Treats or Rewards resulting from your details being out of date or inaccurate.

  5. We may, at any time, terminate the Membership Programme.

  6. We may cancel your Membership at any time should we believe you have breached the Terms or or the Treats and Rewards terms, or behaved in an inappropriate, misleading or abusive manner.

  7. We may at our discretion amend, decline to issue, withdraw or cancel Treats and/or Rewards at any time.

  8. Treats and Rewards are your responsibility, as are any security details relating to your Membership. We will not be held responsible for any loss arising from you failing to ensure their safe-keeping.

  9. Treats and Rewards cannot be transferred (unless expressly mentioned in the particular offer), bought, sold or in any way traded. Only one Treat or Reward can be used at any one time, and cannot be combined with any other Treat or Reward.

  10. All Treats and Rewards are subject to an expiry date, beyond which they cannot be used or reissued. Treats and Rewards that are lost or mislaid will not be reissued. Treats and Rewards are only redeemable at the location stated.

  11. Many benefits of Membership are offered by participating boutiques themselves. The Membership Programme does not (other than as required by law) (i) take any responsibility for the offers provided by the participating boutiques; and/or (ii) provide any warranties regarding the goods (including without limitation the quality thereof) that the Member may obtain through the offer at the relevant participating boutique.

  12. The Terms are governed by Irish law, but do not limit your rights that you have in the EU country in which you live. These Terms are subject to the non-exclusive jurisdiction of the courts of Ireland, which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms in England, or in the EU country in which you live.

Let us spoil you

Exclusive offers, secret shopping events, special access to Private Sales, insider tips and unmissable extras from your favourite boutiques.