常见问题
了解购物村最新信息，从泊车到支付，我们为您一一奉上详细说明，竭诚为您创造愉悦的精品购物体验。
Parking and Transport
We offer spacious parking facilities so there will be plenty of room to park safely.
No, we offer complimentary parking to all Village guests.
Electric vehicle charging points are available at our charging array, providing a top-up service only.
Access and pay for the charging points via the Chargepoint app, which is available on iPhone and Android devices. Alternatively, you can use any credit card equipped with an RFID chip, as well as Apple Pay, Pay Pal and Android Pay. If you are in need of support with your charging, please read the Chargepoint FAQ.
To find out more, please contact our Guest Concierge on +49 (0)9342 91 99 100.
Shopping Experience
Wertheim Village is open Monday-Saturday from 10am to 8pm. Please visit opening hours page for further updates.
是的，比斯特购物村礼宾服务中心（Guest Concierge）和位于比斯特购物村火车站旁的访客信息中心（Train Station Information Hub）照常开放，为您提供有关到访、精品店、餐厅以及本地周边区 域等信息。查看礼宾服务中心/访客信息中心互动地图，请点击这里。欢迎您垂询更多详情：
电话：+44(0)1869 366266 电子邮箱：GuestConcierge@BicesterVillage.com
我们将继续提供行李寄存、免提购物、英国境内邮寄、免费WiFi（覆盖整个购物村）、轮椅和推车服务，但服务数量有限，且视供应情况而定，点击此处了解详情。您亦可联系礼宾服务中心垂询具体服务
电话： +44(0)1869 366266
电子邮箱： GuestConcierge@BicesterVillage.comYes, dogs are generally allowed in the Village, however must be leashed at all times. You can find more information here.
购物村所有餐饮商户均正常营业，欢迎您品尝汇聚中西甄选美食，多种多样的美食选择，成全您的考究与挑剔。请点击查看餐饮商户一览，浏览电子菜单。
比斯特购物村内的所有洗手间均可正常使用，每日多次深度清洁。此外，在精品店、餐厅，以及客流量较多的地点，我们也免费提供免洗手液，让您安心享受精品购物体验。
请点击浏览购物村互动地图 ，了解各大精品店、餐厅及洗手间的所在位置。
The list of boutiques can be found here.
每家精品店有各自的商品退换规定，敬请点击这里查询精品店联系方式，获取相关信息。
Please report cases of lost property on +44(0)1869 366301 or hand in items at the Concierge Services. If you have lost something, we will take your details as well as a description of the item and you will be contacted if it is found.
购物村自助取款机照常可用，并有专人全天清洁。
您可以点击这里，在我们的网站上购买 Bicester Village（比斯特购物村）礼品卡。网上购买的 Bicester Village（比斯特购物村）礼品卡需要在购物村访客中心或信息中心进行激活，激活时请携带您的 Bicester Village（比斯特购物村）礼品卡、带照片的身份证明证件和附有订单号的邮件。
您可以点击这里，在我们的网站上购买 Bicester Village（比斯特购物村）礼品卡。网上购买的 Bicester Village（比斯特购物村）礼品卡需要在购物村访客中心或信息中心进行激活，激活时请携带您的 Bicester Village（比斯特购物村）礼品卡、带照片的身份证明证件和附有订单号的邮件。
当然，您可以通过预约获得我们的私人造型师提供的专享购物体验。如需更多信息，请发送电子邮件至 PersonalShopper@BicesterVillage.com 或致电 +44(0)1869 329379
Shop from home
The boutiques teams will advise you virtually at no extra cost to you. There may be shipping charges for shopping from home service individually per brand, which the team will be happy to inform you about.
Contact the boutique directly to arrange returns or exchanges.
Participating boutiques and individual contact details can be found here.
As an alternative to shipping, personal pickup of your purchase on-site is available by prior appointment with the boutique (Reserve & Collect).
If you are a member, please screenshot the QR code from your membership account and send via WhatsApp or email, or call out the ID number over the phone.