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Virtual Shopping Frequently Asked Questions

• What is Virtual Shopping?

  Virtual shopping is a new service available at Bicester Village which enables you to purchase products directly from the boutiques remotely and have them delivered directly to you by the boutiques.

  Full information on how to use this service is available here.

  Please contact the individual boutiques to request applicable terms and conditions and privacy notices.

• How does Virtual Shopping work?

  Visit our website and select your favourite brand from the participating boutiques’ list, then contact them directly by WhatsApp, phone or email to select items, make purchases and then arrange for them to be delivered by the boutiques to your home address. Delivery charges will apply – please ask the boutiques for details.

  You may also be interested in our Virtual Personal Shopping service – please click here for more information.

• Can I buy online at Bicester Village?

  We do not offer online shopping, but you can access your favourite brands virtually using our Virtual Shopping service. If you cannot make it to the Village – or while we’re closed – simply select a brand from the participating boutiques’ list on our website and contact them directly to shop. You can review collections via WhatsApp, email or video call and your purchases will be delivered to you.

• How do I find out which boutiques are participating?

  There are currently over 100 boutiques participating in the Virtual Shopping service.

  Please click here for a list of participating boutiques and their contact details.

• How do I book an appointment?

  Visit the Virtual Shopping page for information on how to contact the Village boutiques or visit the Personal Shopping page to find out more about this service team.

• How do I pay for my Virtual Shopping?

  Your purchases will be made securely via a digital payment solution. Our boutiques accept multiple payment methods including American Express, Alipay, JCB, Mastercard, UnionPay and Visa. Please contact individual boutiques directly for more information. Click here for a list of the participating boutiques and their contact details

• What if I want to shop from more than one boutique?

  In order to shop from more than one boutique, you must make each purchase seperately through each brand. Alternatively you may be interested in Bicester Village’s Personal Shopper Service which is operated by Value Retail Management (Bicester Village) Ltd. Please click here for further details.