Guest services

We go above and beyond

Make your day memorable with our services

Shopping Packages

Enjoy a luxurious day out with our VIP shopping packages, combining luxury shopping with culinary experiences, great additional savings and unique hospitality services

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Hands-free Shopping

We'll carry your bags so you don't have to

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Personal shopping

Our personal shopper is happy to assist you when looking for the looks that suit you best.

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  • Tax-free shopping

    Tax refunds on your purchases.

    Find out how
  • Chauffeur Service

    Arrive in comfort and style with a private transfer

    Book now

It's the little things that count

Make your day easier with...

  • Free Village Wi-Fi

  • Free parking

  • Baby-changing facilities

  • Dogs are welcome

Find out more about our guest services at our Concierge Service or call +49 (0)9342 91 99 100 or email

For more information