Guest services

We go above and beyond

Make your day memorable with our services

Shopping Packages

Enjoy a luxurious day out with our VIP shopping packages, combining luxury shopping with culinary experiences, great additional savings and unique hospitality services

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Hands-free shopping

We'll carry your bags so you don't have to

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Personal shopping

Lost in new-season styles? Our expert shoppers are here to help.

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  • Tax-free shopping

    Tax refunds on your purchases.

    Find out how
  • Chauffeur service

    Arrive in comfort and style with a private transfer.

    Book now
  • Download our app

    With our app, you always have the Village map and your membership code at hand.

    Download app
  • View the Village map

    Our map helps you to navigate the Village with ease.

    View the map

It's the little things that count

Make your day easier with...

  • Free Village Wi-Fi

  • Free parking

  • Baby-changing facilities

  • Concierge services

Find out more about our guest services at our Concierge Service or call +49 (0)9342 91 99 100 or email

For more information