Bicester Village Members Monthly Reward Terms and Conditions – Puzzle Lunar New Year Prize Draw

  1. This Puzzle game prize draw (the “Prize Draw”) has been arranged for the benefit of the members who sign up to our Membership Programme ("Members").

  2. The promotor of this Prize Draw is Value Retail Management (Bicester Village) Limited (registered number 02884096 and registered office is at Management Suite, Bicester Village, 50 Pingle Drive, Bicester, Oxfordshire, OX26 6WD) (“we”, “us”, “our”).

  3. The prize is supplied by Bicester Village.

  4. Our Membership Programme is governed by the following Terms and Conditions  and you will also be legally bound by these Prize Draw terms and conditions (“Terms”) from the time you enter the Prize Draw.

Dates and eligibility

  1. The Prize Draw will begin at around 9am on 31 January 2024 and close at 23:59 on 15 February 2024 (the "Prize Draw Period”).

  2. The Reward is open to Members aged eighteen (18) years or over (as per the Membership Terms and Conditions).

  3. We reserve the right to verify the eligibility of any entrant. We may require such information as we consider reasonably necessary for this purpose and may withhold the prize until eligibility has been verified.

  4. The Prize Draw is free to enter. There is no qualifying purchase required.

  5. The Prize Draw is not open to employees of Bicester Village, or any other person connected with the administration of the Prize Draw.


  1. To enter the Prize Draw eligible entrants must do the following during the Prize Draw Period:

(a) Be a Member of the Bicester Village Membership Programme; and
(b) Enter your name and email address into the Puzzle game entry form: and
(c) Complete the Puzzle (which is accessed by clicking on the link to the “puzzle” game).

  1. Entry forms not completed correctly or completed outside the Prize Draw Period, will not be included in the Prize Draw and will not be eligible for the Prize.

  2. There is a maximum of one (1) entry into the Prize Draw per Member.

  3. If at any time you wish to withdraw from the Puzzle Prize Draw your request should be made in writing by email to Bicester Village at:


  1. Two (2) winners will be selected at random by a computer programme on 16 February 2024 (“Draw Date”) from those Entrants who validly entered the Prize Draw (the “Winner”).

  2. The Winner will each win (the “Prize”) which includes the following:

(a) Personal Shopping experience and £100 gift card; and
(b) Discover & Dine package for 2 (complimentary reserved parking, hands-free shopping and a three-course dinner for two)

  1. The winner will be notified by email (using the email address associated with the Winner's Membership account) before 19 February 2024 and must provide by return email their

(a) name;
(b) contact details; and
(c) acceptance of the Prize.

  1. Once Confirmation is received by the Promoter, the Winners’ contact details will be supplied to the prize provider.

  2. Entrants who have not won the Prize will not be notified.

  3. If the Winner does not respond to the us within 2 days of being notified by the us, then the Winner's prize will be forfeited, and we will be entitled to select another winner in accordance with the process described above. Details of the winning entry are available on request.


  1. The Prize for the Winner is non-exchangeable, non-transferable (not be sold or auctioned) and no cash alternative is offered to the Prize.

  2. Every effort will be made to supply the Prize but in the event that this is not possible due to circumstances outside of our reasonable control, we reserve the right (but are not obliged) to substitute a similar or alternative prize of equivalent prize or greater value.

  3. Any costs or expenses incurred in travelling to Bicester Village to redeem the Prize will be at the Winner’s expense.


  1. We reserve the right to refuse entry or refuse to award the Prize to anyone in breach of these Terms and Conditions.

  2. We have arranged this Prize Draw in good faith and you agree that neither we nor our related companies or the owners of Bicester Village are responsible in any way for, and make no guarantee regarding, the goods obtained as part of this Prize Draw.

  3. We will award the Prize as described in these Terms and Conditions, but we accept no responsibility or liability for any use of the Prize.

  4. This Prize Draw is only for personal use by Members. What this means is explained in more detail in our Acceptable Use Policy (“AUP”) which can be seen here.

  5. Any personal information supplied in connection with the Prize Draw will be used, shared and retained as set out in the Membership Privacy Notice.

  6. We reserve the right to hold void, cancel, suspend, or amend the Prize Draw where it becomes necessary to do so.

  7. The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the jurisdiction of the English courts.

  8. In the event of any queries, please contact us at: or at the address set out above.