Bicester Village Annual Membership Reward Terms and Conditions – Hands Free Shopping Service – Welcome Level 2

  1. These terms apply to the offer of a complimentary Hands Free Shopping Service (“Reward”) issued by Value Retail Management (Bicester Village) Limited (registered number 02884096 and registered office is at Management Suite, Bicester Village, 50 Pingle Drive, Bicester, Oxfordshire, OX26 6WD) (“we”, “us”, “our”) in connection with our Membership Programme.

  2. Our Membership Programme, and this Annual Membership Reward is governed by the following Terms and Conditions and by redeeming the Reward you also accept in full these additional Reward Terms and Conditions and the Hands Free Shopping Terms and Conditions.

  3. All Level 2 Members will be eligible for the Reward between 10:00 (10am) 1 March 2024 and 18:00 (6pm) 28 February 2025 (the “Offer Period”) when a Member receives a ‘Welcome to Level 2’ email and/or push notification during the Offer Period (“Welcome”).

  4. Members who become eligible for the Reward by reaching Level 2 Membership during the Offer Period may redeem the Reward until Monday 31 March 2025.

  5. There is a maximum of one Reward per Member. Please check availability directly with Guest Services prior to booking.

  6. Once you have received your Welcome, to claim the Reward present and scan your Membership Code at the Concierge Services when you make the booking. This service is subject to availability and the service is not available during the Black Friday promotional period and the Christmas Period.

  7. If Members forget to present and scan their Membership Code at the time of booking the full Hands Free Shopping Service during the Offer Period, Concierge Services will be unable to scan their Membership Code retrospectively for redemption of the Reward.

  8. In the event that the Reward becomes unavailable for any reason, an alternative of equivalent or greater value will be substituted at our absolute discretion.

  9. We have arranged this Reward in good faith, and you agree that neither we nor our related companies or the owners of Bicester Village are responsible in any way for, and make no guarantee regarding, the goods obtained as a result of the Reward.

  10. Rewards are personal to the original recipient Member and may not transferred to any third party, exchanged for cash nor redeemed in conjunction with any other offers.

  11.    In the event of any queries, please contact us at: