WEBSITE, APP AND COOKIES PRIVACY NOTICE

We use Transive to support booking information for chargeable Guest Services and payment information is processed securely by third party payment operators.

For Travel Industry Registration and Event bookings, we request the lead bookers name, business contact information and the group’s main country of residence.

We may combine information regarding booked services with a Membership or Private Client account where you have one, this may include spend and visit tracking. We will also track Gift Card spend. For more information, please read the Village Privacy Notice.

When registering as a Travel Industry or booking an Event, we will use the information provided to generate a business record in our database. We do this so that we may record details of visits, services, promotions and numbers of visitors per booking.

We may transfer your personal data to service providers outside of the European Economic Area where local laws do not contain equivalent legal rights. Where these transfers occur we apply appropriate safeguards to ensure that the standards described in this Notice remain in place.

If you would like more information about our third party partners, transfers and to request details of the safeguards in place, please contact us using the details at Who We Are.

In addition, we may disclose your personal data:

• to successors in title or replacement operators of all or part of our respective businesses. While we strive to protect your personal information, we cannot guarantee the security of information that you submit online, and you do so at your own risk. We urge you to keep any usernames, passwords or any other log-in details in a safe place. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other companies and organisations for the purposes of fraud protection; and
• to successors in title or replacement operators of all or part of our respective businesses. While we strive to protect your personal information, we cannot guarantee the security of information that you submit online, and you do so at your own risk. We urge you to keep any usernames, passwords or any other log-in details in a safe place. to successors in title or replacement operators of all or part of our respective businesses. While we strive to protect your personal information, we cannot guarantee the security of information that you submit online, and you do so at your own risk. We urge you to keep any usernames, passwords or any other log-in details in a safe place.

Where you link your Membership account to our App, we may share your personal information with other data controllers as part of your membership. See our Membership Privacy Notice for more information.

- we process data when you make use of the APP virtual concierge (a chatbot), which responds to simple queries directly and forwards more complex queries you submit to our customer services team to respond to ;
- we gather information about your use of the App including the type of personal device, your location data so that you can use the in-village map and (where we have consent from you to do so) ;
- we may send you marketing communications when you are in the proximity of a village (if you have given us your consent to do so) ; - we may combine this personal data with other personal data we hold about you including through the different channels you use to interact with us (for example, our website or our App), in particular, where you link your Membership account to our App ; and
- If you download the App on a device running an Android operating system, the App will also ask for consent to access to your photographs, call records and other media stored on your device. This is solely to enable certain features of the App to function (such as allowing you to receive calls whilst using the App and by caching images used in the App to ensure the App runs smoothly), and your photographs, call records and other media will not leave your device and are not otherwise used by us.

- provide you with our virtual concierge, a chatbot, to answer your queries relating to a Village and our services (in accordance with our Membership Privacy Notice).
- provide you with information about a Village that you are in or near (e.g. showing you where you are on our in-Village map and, where we have permission to do so, tell you about special offers)
- if you have linked your Membership account to our App, to provide you special offers about brands sold in a Village and to offer you treats and rewards (as set out in our Membership Privacy Notice), as well as to allow you to manage your Membership account and your personal code, which can be used in village stores for offers and promotions. - to manage and improve our App, including by collecting information about how you use and interact with the App in order to develop improvements; - to better understand your shopping behaviour in order to develop and improve our products and services so as to provide you with an enhanced shopping experience through your use of the personal code in our villages; - to analyse the effectiveness of our marketing and to help us provide more relevant offers, advice and information to you and our other guests; - to build up a clearer picture of our App users both as a group and as individuals and thereby provide you with a seamless, relevant and consistent service; - to ensure that the information we hold is kept accurate and up to date; - if we have your consent, (where this is required by law) in order that we may contact you, from time to time, for the purpose of conducting surveys or focus groups; and - to notify you about changes to our services

We may transfer your personal data to service providers outside of the European Economic Area where local laws do not contain equivalent legal rights. Where these transfers occur we apply appropriate safeguards to ensure that the standards described in this Notice remain in place.

If you would like more information about our third party partners, transfers and to request details of the safeguards in place, please contact us using the details at Who We Are.

- In addition, we may disclose your personal data:
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other companies and organisations for the purposes of fraud protection; and
- to successors in title or replacement operators of all or part of our respective businesses. While we strive to protect your personal information, we cannot guarantee the security of information that you submit online, and you do so at your own risk. We urge you to keep any usernames, passwords or any other log-in details in a safe place.

When we rely on our legitimate interests in order to collect and use your personal data, we must consider whether those legitimate interests are overridden by your interests or your fundamental rights and freedoms. We may continue only if we decide that your interests, rights and freedoms do not override our legitimate interests.

We have considered these matters, and where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not use your personal data unless there is another legal basis for us to do so (either that it is necessary for us to perform our contract with you, or on the basis of your consent). For example, we believe that collecting your location data may be intrusive, and so we will only do so with your consent.

If you no longer wish to receive such or certain communications, you can let us know by using the details at Who We Are.
If you want to turn off push communications, you can do so through your mobile device configuration. Please note that opting out from push communications will not by itself cancel any subscription to our newsletters, emails or any other communications methods you may have accepted at any time.
If you no longer wish to use our App, you may uninstall it at any time. You may also ask that we stop using your personal data, including information that we may retain after you have uninstalled the App (see Your Rights below).

Website cookies do lots of different jobs, such as letting you navigate between pages efficiently and enhancing the experience when visiting a website, for example they can remember your preferences. Cookies can't look into your device or read any personal information and they can't carry viruses or install anything harmful on your device. Cookies do not contain confidential information such as your home address, telephone number or credit card details. For more information about Cookies, please visit: https://www.allaboutcookies.org/

We use three types of cookies on our websites and our app:
• Functional Cookies enable the website to provide enhanced functionality and personalisation (such as showing you products that you may be interested in).
• Targeting Cookies are used by our advertising partners to build a profile of your interests and show you relevant adverts on other sites by uniquely identifying your browser and internet device.
• Performance Cookies allow us to count visits and traffic sources, click here to visit our Cookie Management Tool.

All popular browsers (e.g. Chrome, Internet Explorer, Edge and Safari) allow you to amend your Cookie settings so that Cookies are no longer enabled across all websites that you visit: - Turn off cookies in Internet Explorer
- Turn off cookies in Chromer
- Turn off cookies in Safari
- Turn off cookies in FireFox
- Turn off cookies in Safari iOS
- Turn off cookies in Google Android

Any changes to our use of cookies for our websites will be posted here and, if necessary, signposted from our web pages highlighting any changes.

You have the right to be provided with clear, transparent and easily understandable information about how we collect and use your personal data. This is why we’re providing you with the information in this Notice.

If you ask us, we’ll confirm whether we’re processing your personal data and, if so, provide you with a copy of that personal data and information about how we use it. If you require additional copies, we may need to charge a reasonable fee.

If the personal data we hold about you is inaccurate or incomplete, you’re entitled to have it corrected (subject to certain exemptions).

This is also known as ‘the right to be forgotten’. You can ask us to delete or remove your personal data in some circumstances such as where we no longer need it, if you withdraw your consent and there is no other legal justification for the use of the information, or if you object to the way we process your information and we have no overriding grounds to use it.

You can ask us to ‘block’ or suppress the processing of your personal data in certain circumstances such as where you contest the accuracy of that personal data or you object to us processing it. We will still be able to store your personal data. We’ll tell you before we lift any restriction and why we have done so.

You have the right, in certain circumstances, to obtain the personal data you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.

You can ask us to stop processing your personal data, and we will do so, unless we: • can demonstrate compelling legitimate grounds for the processing; or • need to use your personal data in connection with any legal claims.

You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you. This right is not applicable if profiling is necessary for entering into, or the performance of, a contract between you and us.

If you have provided your consent to process your personal data and that is our legal basis for processing, you have the right to withdraw that consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

If you have a concern about any aspect of our data protection practices, including the way we are processing your personal data, you can report it to the your local data protection Supervisory Authority.

Germany
Data protection for private sector organisations is overseen by regional data protection authorities. Value Retail operates in two regions within Germany and therefore, falls under the jurisdiction of two supervisory authorities: