Frequently asked questions
From parking to payment, find out all you need to know for an enjoyable shopping experience.
Shopping Protocols & Information
Our first priority today is to protect the health and well-being of our guests, our the teams working in the boutiques and restaurants, together with the wider community at Kildare Village.
Please remember your face covering and do read our shopping protocols before you set off. You can read the full list of shopping protocols here on our website prior to your visit to the Village.
Please see below our code of conduct and Shopping Protocols in line with Government guidelines to ensure guests and teams continue to enjoy the experience whilst respecting the safety measures in place.
Face Covering
In accordance with legislation it is mandatory to wear a face covering indoors unless you are eating or drinking.New Deep Cleaning and Sanitisation Protocols
Prior to reopening we have deep cleaned the Village including all backstage areas and all arrival zones.
We have introduced new deep cleaning protocols across the Village, in the boutiques, in the restaurants and in all public spaces.
In addition we will be regularly sanitising all surfaces in the Village, in the boutiques, in the restaurants and in all public spaces, including washrooms, throughout the day. We are paying particular attention to the deep cleaning and sanitisation of all surfaces and touchpoints in our wash rooms and baby changing facilities.
Please note we may need to close an area to facilitate deep cleaning or sanitisation. We apologise in advance for any inconvenience this may cause.Social Distancing
Each boutique will be limiting the number of people able to enter at any one time due to social-distancing measures. In some instances there may be a waiting period to enter a boutique; we appreciate your patience at this time. For some boutiques there will be a digital queuing system in place whereby guests opting to join the virtual queue will be sent a text when it is their time to visit the boutique. For more information click here.Hand Hygeine Protocols
We have introduced new hand-sanitiser stations across the Village. Hand-washing facilities with soap and hot water are also available throughout the Village in our washrooms. For hand-hygiene guidance please vist https://www2.hse.ie/conditions/coronavirus/protect-yourself-and-others.html#hand-washing
Please click here to see our digital map for information on the location of these hand sanitiser stations and the locations of our wash rooms.New Payment Protocols
In line with current Government guidelines, we are encouraging all guests at this time to choose contactless payment options where possible. Please also bear in mind that some of the boutiques may not accept cash at this time.New Digital Navigation
We recommend using our interactive digital map to find your way through the Village and to locate your favourite brands.In accordance with legislation it is mandatory to wear a face covering indoors unless you are eating or drinking.
Increased daily deep cleaning and sanitisation schedules are in place throughout the Village daily. Each washroom area is monitored by an individual attendant. Hand sanitisers and handwashing facilities with soap and hot water are also provided throughout the Village and can be located on our digital interactive map which can be found here.
To ensure you have the most enjoyable weekend shopping experience with us, we’d like to invite you to book your visit in advance before travelling to the Village.
Pre-booking your visit isn’t essential but it helps when it’s busy. You can now pre-book your visit and reserve your complimentary parking space and discover the newly arrived summer collections in 100 boutiques at your preferred time!
Pre-booking does not guarantee priority access to the boutiques and cannot guarantee entry to the Village at your booked time when the village has reached its capacity. We encourage guests to register for digital queuing once in the Village”
Pre-booking couldn’t be simpler, giving you peace of mind to know you will have a designated complimentary car space upon arrival.
For more information and to book, please click here.
Your Shopping Experience
Please click here for Kildare Village opening hours.
Please see full list of all the open boutiques here.
For information on the food and beverage providers currently available at Kildare Village, please click here
Each boutique has its own fitting room policy. These policies have been prepared in the light of the latest government guidelines and will be continually updated by the brands should the guidelines change in the future. Please contact individual boutiques for more information. You can find all boutique contact details here.
As the fitting rooms in the boutiques will be regularly sanitised, there may be a short delay for their use. Thank you in advance for your patience and understanding.
Government guidelines encourage whenever possible the use of contactless and cashless payment options in the Village.
Pandora, David Clulow, Clarks, Signet Jewellers, Tommy Hilfiger, Timberland, Superdry all currently accept One4all vouchers.
Hands-free shopping, car charging, Dog Kennels, and wheelchairs/mobility scooters, car Valet and Children's playground will still be available.
As part of our new Shopping Protocols some of our guest services have been temporarily suspended. These include;
- Complimentary shuttle from train station
We apologise in advance for any inconvenience.
Yes, the Kildare Village Concierge is open for information on your visit, the boutiques, the restaurants, the local region and more. In line with our new Shopping Protocols and Government guidelines, social distancing will be in place. To get in touch, please call +353 (045) 520 501 or email TheConcierge@kildarevillage.com.
You can buy a Gift Card online here or drop into the Tourist Information Centre during opening hours. Please be aware that social distancing measures will be in place.
Membership sign-up frequently asked questions
Please click here for a helpful guide on 'How to sign up for membership'
Please click here for a helpful guide on 'How to opt-in for Private Sale and membership emails'
Please click here for a helpful guide on 'How to confirm your membership'.
You can share your personal code with the boutiques when shopping virtually by following the quick and easy steps below .
If shopping via WhatsApp or Email:
- Log into your personal account via the Kildare Village website or app.
- Screenshot your personal QR code.
- Send to the boutique via WhatsApp or email.
- The boutique can then scan the code in-store.
If shopping via phone or videocall:
- Log into your personal account via the Kildare Village website or app.
- Underneath your personal QR code, you will see a sixteen digit numeric code.
- Verbally share this code with the boutique
- The code will then be manually entered in-store.
*we would invite you to always ask the boutique about scanning your personal code when shopping.
Please click here for a helpful guide on 'How to reset your membership password'.
Please click here for a helpful guide on 'How to register if you have not received a code'.
Parking and Transport
We offer spacious outdoor parking facilities. Please follow the directions of our parking attendants who will assist you in finding the best available parking space.
You can pre-book your parking in advance to reserve a complimentary parking space here.
No, we offer complimentary parking to all Kildare Village guests.
Due to our new Shopping Protocols and Government guidelines our valet parking service is temporarily suspended. We apologise for any inconvenience caused.
We have a selection of electric vehicle charging points available for guests to use free of charge. Each charging point will be sanitised after each guest’s use. For more information, please email our Tourist Information Centre at kvtic@ValueRetail.com or call +353 (045) 520 501
Currently the Shopping Express service is unavailable. We apologise for any inconvenience caused.
Please consult the Visit page here for information on how to get to the Village.
Our App and e-Services
The Kildare Village app will give you full information about our new Shopping Protocols. This information is also on our website and can be accessed via QR codes in the Village.
One of the principle advantages of downloading the app is to use our new digital interactive map here to navigate the Village and find your favourite brand or restaurant. All opening hours are also clearly indicated.You can also access information on new digital services such as virtual queueing here which allows you to make the most of your time in the Village.
Free Wi-Fi is available throughout Kildare Village which will require an email address to log in.
You can share your personal code with the boutiques when shopping virtually by following the quick and easy steps below .
If shopping via WhatsApp or Email:
- Log into your personal account via the Kildare Village website or app.
- Screenshot your personal QR code.
- Send to the boutique via WhatsApp or email.
- The boutique can then scan the code in-store.
If shopping via phone or videocall:
- Log into your personal account via the Kildare Village website or app.
- Underneath your personal QR code, you will see a sixteen digit numeric code.
- Verbally share this code with the boutique
- The code will then be manually entered in-store.
*we would invite you to always ask the boutique about scanning your personal code when shopping.
Please click here for a helpful guide on 'How to sign up for membership'