FAQs
From parking management to payment systems, discover the new measures we have put in place to make your shopping experience as easy and enjoyable as possible.
Shopping Protocols
- Increased cleaning schedules, regular disinfection routines and deep cleaning are in place throughout the Village.
- Hand sanitiser touchpoints are placed at the entrances, throughout the Village and in public restrooms.
- Floor markings will help you maintain a 1.5-metre social distancing requirement when entering the Village, in the boutiques, the Tourist Information Centre, private client spaces, as well as when queuing.
- To avoid contact, we encourage all guests to choose card contactless payment options where possible.
- Yes, boutiques will be limiting the number of guest allowed at any one time to one customer per 40 sqm sales area.
- Social distancing of 1.5-metre needs to be maintained at all times.
- Some boutiques will also have separate entry/exit points.
- Increased cleaning schedules, regular disinfection routines and deep cleaning are in place throughout the Village.
- Hand sanitiser touchpoints are placed at the entrances, throughout the Village and in public restrooms.
Also at the entrances of the Village we implement all necessary measures to comply with the applicable social distancing rules.
At all times, we will comply with the laws and regulation and closely monitor the latest developments.
Parking and Transport
We offer spacious parking facilities. Please note that the obligation to wear a FFP2 face mask is mandatory, also on the parking facilities.
Our Shopping Express® luxury coach service is unavailable until further notice.
Shopping Experience
Wertheim Village is open Monday-Saturday from 10am to 8pm. Please visit opening hours page for further updates.
The boutiques are open for Shopping by Appointment only (Click & Meet). Simply book your appointment directly with your favourite brands for a personal shopping experience in the boutiques. Bookings can either be made in advance, or whilst you are in the Village. Individual contact details and opening hours can be found here
We expect our guests to adhere to the applicable health and safety guidelines at all times.
Our restaurants and food trucks in Wertheim Village are offering a take-away service only for consumption outside the Village. There will be no indoor and outdoor seating capacities available at this time.
We have decided to suspend the following services until further notice: wheelchairs, guest umbrellas, puppy prams, shopping express, playground and left luggage.
Please contact our Guest Services Team in advance should you require any specific service.
For the safety of our guests, fitting rooms will be sanitised at regular intervals throughout the day, which may impact waiting times. We thank you for your patience.
To avoid contact, we encourage all guests to choose contactless payment options where possible.
Every boutique must comply at any time with the applicable health and safety regulations. Best to enquire in advance by telephone in the respective boutiques about the handling.
The list of boutiques can be found here.
At this moment, Wertheim Village is open for Shopping by Appointment only. Simply book your appointment directly with your favourite brands for a personal shopping experience in the boutiques. Bookings can either be made in advance, or whilst you are in the Village – depending on availability and within the applicable health and safety regulations. Please find the contact information at the bottom of each brand page.
Virtual Shopping is a new way to discover and shop your favourite brands at Wertheim Village. With Virtual Shopping, you can book an appointment or directly shop the brand from the comfort of your own home or any place that suits you.
Yes.
Yes, dogs are generally allowed in the Village, however must be leashed at all times. Dog trolleys are available at the Tourist Information.